Robert Weiler Email & Phone Number

Conshohocken, Pa, Us

• Manage the ServiceNow Delivery team of 3 developers and 1 Business Analyst provide monthly enhancement releases and platform support. (7 Releases with over 50 enhancements)• Provide SME guidance to the customer base for all ServiceNow Modules in place. • Project Manager for corporate functions projects; Implemented Time Tracking and Resource Management for the PMO, Upgraded the Unclaimed Property Claim System to a Cloud based environment. • Program Manager for initiatives impacting the ServiceNow Platform as well as related infrastructure including Asset Management and CMDB. Supporting multiple locations, over 700 ITIL licenses, and 2000 desktops.

London, Gb

• Managed the delivery of alternate payment solutions supporting the Apple Pay initiative.• Launch Manager responsible for standing up a new Travel credit card product. Establishing a web and social media presence for Marketing and Support of the program.• Project Manager on paperless statement redesign and CheckFree processing.• Responsible for Program Management of digital initiatives including, internet, mobile web and iOS/Andriod applications supporting delivery of mobile wallet, in app notifications and online account access• Lead multiple scrum teams in an Agile development environment, ensuring that projects effectively delivered value through the sprint process• Implemented an MRM solution to provide audit trail traceability for digital marketing content.

Malvern, Pennsylvania, Us

Provided Project Management support for Regulatory and Product Launch Initiatives.

• Recommended and implemented Salesforce.com as a multilevel solution for the 4 National Relocation offices as well as the base application portal for the lead management web interface for 2000 agents. • Performed the system administration and production support for the Salesforce.com.• Managed the conversion of 4 franchise Real Estate companies to the corporate web standard for property websites. • Developed the business and technical requirements to incorporate the CRM application into an online consumer Real Estate Portal.• Participated as a member of the PMO advisory board for the creation and establishment of new procedures and methodologies for the GMAC IT Group. • Developed documentation and procedures to support the PMO SDLC methodology as it related to large scale implementations (Salesforce CRM, Agent Management Platform. Real Estate Accounting Systems) and small effort projects (Relocation Desktop, Vacation Rental Websites, and Various Desktop applications). • Managed the conversion to the corporate finance application for the Chicago branch of the Real Estate division.• Provided Primary application support for the four (4) national divisions.

Detroit, Mi, Us

Managed in house development team of programmers/DBAs to implement a web based Loss Control Application (Previous Access DB Solution) supporting 150 users across multiple departments/locations. Direct implementation of third party Invoice Management solution to support the Property Preservation team consisting of an average monthly count of 1000 invoices. Manage business relationship and provide business analysis support of mortgage application enhancements.Define/develop testing methodologies to assist with the implementation of the Investor Management application.Provide end-user support for multiple lines of business across four applications.Coordinate quarterly code cross implementation for the Fiserv Mortgage servicing application.

Linköping, Se

• Account manager providing pre-sales consulting and post delivery support to determine additional areas of improvement for the client through business process enhancement. • Provide business analysis and project management for development, design, and integration of the company’s core Service Management/CRM application and modules for national clients. • Establish the methodology for project delivery tailored to the specific implementation.

Chelmsford, Ma, Us

Coordinated inter agency development, web site design, digital creation and email marketing to the customers and the delivery of program metrics to clients. Managed the HER2 program for Geentech's Herceptin breast cancer drug as well as the LPOP (Local Patient Outreach Program) for Lucentis. Included the management of the development team for the creation and management of the web based marketing portal. Managed the development project to deliver the customer loyalty dealer service online marketing portal for US based Mercedes Benz service dealers.

Recommended and implemented Salesforce.com as a multilevel solution for the 4 National Relocation offices as well as the base application portal for the lead management web interface for 2000 agents. Performed the system administration and production support for the Salesforce.com.Managed the conversion of 4 franchise Real Estate companies to the corporate web standard for property websites. Developed the business and technical requirements to incorporate the CRM application into an online consumer Real Estate Portal.Participated as a member of the PMO advisory board for the creation and establishment of new procedures and methodologies for the GMAC IT Group. Developed documentation and procedures to support the PMO SDLC methodology as it related to large scale implementations (Salesforce CRM, Agent Management Platform. Real Estate Accounting Systems) and small effort projects (Relocation Desktop, Vacation Rental Websites, and Various Desktop applications). Managed the conversion to the corporate finance application for the Chicago branch of the Real Estate division.Provided Primary application support for the four (4) national divisions.

Blue Bell, Pennsylvania, Us

Planned, designed, and implemented five proof-of-concept centers for the purpose of demonstrating and testing Wintel based solutions such as SQL/Exchange/IIS. Designed IT architectural business plans for clients in multiple markets resulting in consulting contracts and hardware sales in support of Seibel and SAP. Developed and delivered marketing demonstrations based on large-scale Wintel servers, Microsoft Operating systems, applications, and ISV solutions. Created customer-focused presentations for national product campaign as well as internal focus groups. Scheduled as the primary presenter for major clients.

Us

Managed the implementation and upgrade of five customer call centers for a Credit Card provider. Call centers consisted of 200-500 client systems, heterogeneous servers (Windows/Novell/UNIX), and PBX/Dialer equipment. Supported the Collections department in system administration, upgrade management, business continuance, and new product evaluation and implementation. Provided first level review of Plainview and MS Project as these applications related to providing full system support of IT projects.Managed the Collections Support Department consisting of two managers and 14 system administrators/project managers/business analysts. Successfully mentored 4 individuals to promotions in a one-year review cycle. Provided Business Analysis in the support of application development, quality assurance, and environment upgrades.

Certificate, Project Management

Technology Certificate, Computer Hardware Maintenance

Hs Diploma