Robert Weitzel Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Raleigh, Nc, Us

Nürnberg, De

Fort Mill, Sc, Us

St. Louis, Mo, Us

* Provide support for large complex datacenters.* Installation and configuration of NetApp storage arrays* Work with professional services and 3rd party vendors on scheduling and completing assignments* Expansion of NetApp storage arrays* Capacity planning and additions for existing arrays.* Perform upgrades to existing NetApp environment

Morrisville, Nc, Us

Project engineering, management and research for all storage projects. * Oversee, support, maintain and enhance the storage systems infrastructure. * Create and managing storage infrastructure (SAN &NAS Lenovo and competitive systems from NetApp, Dell EMC and IBM ). * Provide in-depth root cause analysis and provide and execute corrective action. * Proven troubleshooting techniques with desire to yield timely results. * Configure SnapMirror replication. * Oversee and manage performance using appropriate reporting &monitoring tools. * Action requests for new storage & storage systems, cross-training other team members as necessary. * Provide guidance, input and support to the Lenovo Solutions development Lenovo Storage Product Assurance teams that require storage. * Ongoing evaluation and analysis of the storage infrastructure to provide optimum performance. * Maintain market & industry awareness of new products from competitors that could offer improved value to the business. * Maintain good working relationships. Position Requirements You must have the following skills to be considered:

* Deliver advanced-level technical service and support to end-users, business partners and resellers via remote phone support - call-out only.* Interact with customers to provide outstanding support and proactive response to inquiries, concerns, and requests about products and services.* Gather customer's information and determine the issue by evaluating and analyzing the symptoms.* Diagnose and resolve technical hardware and software issues involving our clients enterprise products including servers and storage devices.* Research required information using available resources* Follow standard processes and procedures* Identify and escalate priority issues per client specifications and as required to quickly resolve issue.* Accurately process and record call transactions through case tracking tool.* Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;* Present technical issues to product engineering in weekly reviews acting as customer advocate* Follow up and make scheduled call backs to customers as promised.* Stay current with new product information, changes and updates* Project manages all cases, taking ownership of customer issue and driving it to resolution.

Herndon, Va, Us

• Post sales technical delivery and engineering of NetApp storage devices.• Installation and initial configuration of storage. • Addition and removal of components.• Server builds for IBM and HP servers. • Create internal and customer facing documentation

Reston, Va, Us

• Coordinate and plan for installation, implementation and documentation of SAN projects in multiple locations• Monitor customer requests (tickets); resolve or escalate, as appropriate• Perform OS upgrades and configuration changes• Monitor and troubleshoot problems, including security advisories for SAN-related hardware, and advise where applicable.• Track SAN hardware and software maintenance• Interact with UNIX/Windows teams to support SAN requirements• Administer Cisco, Data Domain, 3PAR and NetApp hardware accounts• Physically and logically configure Cisco MDS switches• Provide customer coordination for maintenance activities

San Jose, California, Us

• Project planning to include scope, procedure, and length.• Test and qualify end to end storage solutions on NetApp storage solutions. This was across multiple operating systems on multiple platforms using SAN protocols. • Qualifying new operating system releases and vendor software releases. • Working as a technical lead on cross team projects to ensure timely release of product to market. • Handle product variation requests from customers that fall outside of NetApp supported configurations.• Analyze and debug solutions• Create all pertinent test documents such as test reports and test variations• Manage Microsoft Active directory objects and users• Install, configure, and manage Windows, Linux, and VMware test environments• Install, configure, and manage Windows, Linux, and VMware servers• Monitor server and storage performance

• Test and qualify IBM storage solutions on IBM BladeCenter. • This included direct attached storage, iSCSI, Fibre Channel. • Testing was performed against multiple operating systems using vendor host bus adapters.• Analyze and debug• Document test results