Handling and adjusting of day to day Marine/Yacht claims including damages to insured vessels, collisions, theft, and sinking. As well as the subrogation/recovery of Marine claims.

Handling day to day claims operations, decisions, reviews, and payments. As well as handle most subrogation/recovery claims.

❖Tenaciously recover funds paid out on customer policies from competing at fault carriers. ❖Negotiated settlements for subrogation/recovery demands daily for maximum return. ❖Secondary investigation of vehicle losses in order to recovery funds. ❖Pursue evidence from customers to assist recovery efforts and resolve customer service issues/disputes❖Ensured adherence to specific subrogation laws/statutes both state and federal for all 50 states. ❖Assisted teammates; backup of… Show more ❖Tenaciously recover funds paid out on customer policies from competing at fault carriers. ❖Negotiated settlements for subrogation/recovery demands daily for maximum return. ❖Secondary investigation of vehicle losses in order to recovery funds. ❖Pursue evidence from customers to assist recovery efforts and resolve customer service issues/disputes❖Ensured adherence to specific subrogation laws/statutes both state and federal for all 50 states. ❖Assisted teammates; backup of desktop, liability determination, and coaching for proper handling❖Proficient in multiple claims management platforms. Show less

❖Issuing settlement payments for total loss vehicles; average 7-9 payments per day❖Following up with customers for required paperwork❖Ensure paperwork is properly executed by customers for vehicle auction ❖Resolving any customer service issues/disputes❖Proficiency in both Claims file and Navigator systems❖Manager backup (Escalations, conduct team huddles and assist teammates)

❖Executing any customer incident claims for the property❖Managing 6 Associate front desk Agents and their development❖Employee scheduling and time management forecasting❖Resolving any customer service issues/disputes throughout the hotel❖Training and scheduling new employees on front desk and hotel standard protocol❖Promoted from Front Desk Guest Services Representative to Front Desk supervisor within one year.

❖Creating new reservation for guests, guest room selection and check-in/check-out processes❖Resolving any/all guest issues while creating solutions❖Managing hotel front office activities including room rates, guest services and sellout procedures ❖Providing concierge resolutions (restaurants/attractions)❖Assisting guests with luggage at check-in and check-out❖Operating complimentary hotel shuttle to destinations within a 3 mile radius❖Preparing/Cleaning rooms for arriving… Show more ❖Creating new reservation for guests, guest room selection and check-in/check-out processes❖Resolving any/all guest issues while creating solutions❖Managing hotel front office activities including room rates, guest services and sellout procedures ❖Providing concierge resolutions (restaurants/attractions)❖Assisting guests with luggage at check-in and check-out❖Operating complimentary hotel shuttle to destinations within a 3 mile radius❖Preparing/Cleaning rooms for arriving guests Show less