Robert Wellborn Email & Phone Number

Mckinney, Tx, Us

Mckinney, Texas, United States

Gb

Working with our People Team Leadership supporting the FS Core Tax practice. Responsible for coordinating Third Party Labor resource requests, onboarding, time/metrics reporting and offboarding. Work with our deployment consultants and seniors on resource planning and forecasting as well as monthly metrics reporting. Work with our people leaders to identify strategic opportunities that will allow for more effective and efficient staffing of engagements.

Gb

I currently serve as an HR Deployment Consultant supporting our National Specialized Tax Services team. I work with Partners and engagement teams to staff tax professionals on R&D Tax Studies and other specialized tax engagements. Provide reporting and recommendations to STS Leadership regarding different staffing mixes and options. Work with colleagues in other areas to provide staff with unique opportunities to broaden their knowledge and experience by providing opportunities for staff to rotate in other areas of the Tax practice. Assist Talent Consultants with preparing reports and documentation for annual performance discussions. Train, develop and coach Deployment Senior Associates within our team in order to help them develop and progress in their career.

Worldwide, Oo

Lead Resource Management Specialist tasked with support and staffing approximately 150 Professionals from the Cyber Risk Practice. Worked with client teams to determine the optimal staffing mix and determine what skills were needed to bring to the project team. Conducted searches for available resources in my population and other populations, conducted initial interviews and provided staffing options to the project teams. Collaborated with colleagues on larger engagements to determine appropriate staffing channels (internal, recruiting, offshore, contractors etc). Worked with practice leadership to provide weekly staffing reports and KPIs and other key analytics regarding availability and resource utilization. Coached professionals one on one on staffing challenges and issues to ensure that their utilization and metrics met the required standards.

Dublin 2, Ie

I served as an HR Career Advisor / Client Supply Demand Specialist in North America Human Resources supporting several large clients within our NA Financial Services Practice. I worked with the client project team to identify and staff resources on the engagements from my assigned population or via the use of offshore resources or external contractors as required. I conducted interviews and proposed candidates to staffing managers and partners. Coached more junior CSDS resources and staffing assistants on the correct process and helped develop them as full staffing partners. Served as a background check SME and led a process to remove client required background checks from CSDS scope to a shared services team located in a central location..

Dublin 2, Ie

Served as a Consultant in our NA Financial Services Practice specializing in Retail and Consumer Banking operations. Assisted clients with technology conversions, software releases, Business Process designs as well as test plans/scripts and other deliverables. Collaborated with project and client team members to identify ways to improve client's processes and procedures. Developed KPIs and other metrics to demonstrate success of the new processes and programs.

Charlotte, Nc, Us

Served as a Project Manager supporting construction/renovation of new/existing banking centers. Responsible for conducting Quality Assurance scorecard visits during and after construction/renovation, working with construction teams on any issues regarding construction or issues impacting timelines and responsible for leading the unpacking of equipment and training of banking center staff for the new center prior to opening.

Charlotte, Nc, Us

Supported Projects in Transaction Services Day 2 Operations. Supported multiple ongoing projects in Transaction Services from multiple technology releases to large nationwide conversions. Created Functional Design Documents, Testing Plans and scripts, performed onsite testing at BoA facilities in other parts of the franchise. Supported conversions on site as required.

Served as an "Equipment Coach" on a large implementation within the Bank where I was responsible for overseeing the installation of new banking center hardware and software to assigned Branches, testing equipment, and performing training for banking center staff prior to opening the next day. Provided on site support as necessary. Upon completion of the statewide installations, I moved to our National call center and used my knowledge from this role to provide support to banking centers nationwide that were going through similar conversions. In addition, I used my knowledge of Branch Operations to provide banking center policy and procedure support as well. Supported the NationsBank / Bank of America transition from here as well.

Served as the Customer Service Manager / Assistant Branch Manager for an In-Store Banking Center in the DFW Area. Ensured Tellers were compliant in Policy and Procedures, provided outstanding customer service (our branch ranked first or second in the state iduring my time there). Provided coverage at other Banking Centers as necessary to cover leaves of absence and vacations. Assisted the BCM and Consumer Banker with sales and referrals as necessary.

Performed duties in all areas of the bank's operations from Teller, to proof operator, motor bank, new accounts, loan servicing, collateral verification and customer service. Performed special projects for the bank's president as required and provided training to new employees as necessary.

Mba, Business Administration And Management, General

Ba, Business/Managerial Economics

N.A., N.A.

Diploma