Robert Welsh Email & Phone Number

Temecula, California, Us

▶ I lead a team of professionals who deliver CRM and AI-driven solutions and automations that help organizations grow, enhance customer and employee satisfaction, retention, and loyalty. My mission is to help businesses and leaders make their digital transformation intentional and purpose-driven for all their stakeholders.

Temecula, Ca, Us

Music is Healing. Music is Therapeutic. Music is Universal. Currently providing communications and technology leadership for the purpose of delivering music related grants, therapies and programs to veterans and first responders struggling to heal.American Patriot Music Project is a 501c3 non-profit organization that provides music program support for military veterans and first responders. The foundation facilitates a variety of music projects designed to utilize the medium of music to create a positive impact in the lives of our nation's heroes who n ... see more

San Diego, California, Us

Vice President responsible for 40MM in sales, partnerships, marketing, communications, social, brand, and applicable software and technology. Lead a team of 12 sales and marketing associates. ▶ Led cross functional team creation of the first customer journey(s) and subsequent RACI matrix to align responsibilities and training.▶ Created first cloud funnel management and forecasting app that improved forecast predictability by 50%. Led cross departmental analysis, design, UAT and go live training.▶ Created first systemic email marketing and sales program that improved sales lead generation and opportunity discovery (ERP CRM, Teams, MailChimp)▶ Led development of B2B ecommerce solution to establish a new sales channel, improve customer service via chat and increase lead generation (Shopify, Tidio, ERP)▶ Led refresh of company website, aligned to company purpose and customer journeys, to include improvements in navigation, imagery, chat, and messaging▶ Implementation and leadership SME for Ninety.io business management system to document and track KPIs, project achievement, quarterly, annual goals, and go to market strategy▶ Implemented MS Teams companywide which improved communication and collaboration during the pandemic

Irvine, California, Us

Provided overall leadership of the Portland branch, with ultimate accountability for sales and profitability. Broad responsibility over all aspects of the business. Lead a cross functional team of fifteen associates.▶ Local leadership SME for west coast implementation of NetSuite to manage sales, orders, process and billing▶ SME and implementor for EOS business management system to track KPIs, project achievement, quarterly, annual goals, and go to market strategy▶ Local IT support for network, AV/communications, Windows and Office suite

Framingham, Ma, Us

Develop and lead a Southern California sales team of 12 sales associates, with dotted line leadership of 20 additional functional support associates▶ Selected to the president's senior leadership counsel to contribute to national sales strategy contributions of which included development and implementation of salesforce.com based performance management systems.▶ Acted as the regional business unit lead to rationalize and streamline salesforce.com sales opportunity creation and management reporting and forecasting▶ 15 years as a regional sales leadership SME for salesforce.com Sales Cloud use and overall adoption

Framingham, Ma, Us

Responsible for the migration of 1.25 billion dollars in annual transactional revenue from acquired company systems, into Staples’ systems. At a national level, lead 30 functional departments and 350+ field sales associates to ensure migration success and improvement in customer sales, margin and satisfaction, all of which remained high throughout migration. ▶ Developed and executed large scale customer account migration project plans and systems which resulted in customer attrition in the low single digits▶ Using salesforce.com as a decision support tool for sales, acted as the business lead for the development of automated email communications and mass systemic data migration▶ Using agile software lifecycle management, acted as the business lead for system enhancements required for customer migration which included improvements to eCommerce, billing, reporting, and pricing. Led internal UAT throughout deployments▶ Developed and executed project plans for migration of system integrations when customers used Oracle, SAP, Ariba and other ERP systems to place orders and receive invoices▶ Developed and deployed large scale sales training and communications for both internal associates and customers

Framingham, Ma, Us

Held various roles in Ecommerce, IT support, Sales and Leadership.▶ Gained experience in ECOM software demonstrations, user training, Network/Server, XML, EDI, web development, HTML, CSS, JavaScript, Linux, AS400, Third Party systems such as Oracle, SAP, Commerce One, Ariba, Coupa,

Armonk, New York, Ny, Us

Provided technical support for IBM on a contract for Boeing North America and various other customers. Trained new analysts and lead transition to a new help desk case solution. Acted as escalation manager during off hours and days. 40,000+ network attached devices and platforms including PC network/server, UNIX, and IBM Mainframe.

Expeditioner

Prompt Engineering

Ms, Computer Systems Management

Bs, Criminal Justice