Robert Westgate Email & Phone Number

Elmhurst, Il, Us

Downers Grove, Il, Us

Downers Grove, Il, Us

Neenah, Wi, Us

Itasca, Illinois, Us

Quality Lead for microphone product qualification and implementation of the top mobile consumer electronics customers in the US, China, Europe, and Japan markets (products include mobile phones, tablets, wearables, and headsets). Other tasks include:- Identify and drive all quality aspects of the stage gate process to resolution and closure- Lead customer interaction and internal global teams for top customer related issues using 8D resolution- Coordinate and lead project risk assessments and drive associated actionable tasks to closure- Facilitate FMEA process with design teams- Create microphone warrant covering both internal and customer qualification requirements – (Includes characterization, reliability, and functionality requirements of microphone)- Collaborate with functional teams at all levels (manufacturing, sales, marketing, etc.) to address and resolve critical product and customer related issues.

Rosemont, Illinois, Us

Lead & drove best global execution of resolution of top field quality issues through cross-functional team collaboration of the 8D resolution process to enhance best customer support and ensure best product practices. Improvements to 8D Process include:-->Integrated corrective action documents to coordinate all tasks coordinated from one form.-->Documented 8D process along with detailed breakdown on tools to utilize-->Measurable timeliness for each step, along with assigned ownership of all required tasks.Developed new metrics to review and detect quality performance including:-->Incoming quality metrics (Monthly incoming PPM of inspected product, monthly average days to NCR closure, top 10 rejected parts last 4 weeks.-->Time to failure analysis (analyze time in field until a product/part fails to review usage analysis trending compared to build period analysis)-->Early detection spark detection (a way to utilize early detection reporting functions (spark report) in a way that is value added and a metric that can drive predictive trend analysis of a problem prior to become critical)Quality Lead for new consumer product development and consumer problem resolution.-->Developed detailed data based product line analysis to review where current and future product potential warranty costs/failures to drive decision making eliminating the "hearsay" of product concerns as way of developing new product.Support internal processes of: New Product & Sustainable Product Development, Corrective Action Process, Internal Auditing, Quality Databases, and maintenance OBI Dashboards when and where needed applying all efforts in order to achieve best products, best customer support and best global execution.

Rosemont, Illinois, Us

• Owner and administer of the Supplier Quality OBI (Oracle Business Intelligence) Dashboard. Reduced PPM and NCR reports cycle time of published data to stakeholders from 2-3 weeks to 24 hours. Fixed redundancies to provide a more accurate portrayal of nonconformance outlook for suppliers. Created dashboards to drill down supplier related issues by including: -> Quarterly PPM breakdown of plant, supplier, and part number.-> Pareto chart breakdown for critical failure modes and part numbers to help drive supplier quality scope.-> Engineering specific nonconformance reports of assigned supply base.• Work with suppliers during the new product development process to develop appropriate process controls to identify, control, and prevent quality problems. Review and approve supplier PPAP packages, deviation, and SREA requests.• Drove down key supplier PPM by 80% through 8D resolution and push on supplier base to error-proof (Poke-Yoke) many reoccurring nonconformances.• Improved secondary sourcing PPAP process by integrating all steps of the approval process, from quote to approval, into one report to help streamline sourcing cost reduction goals in a more timely effort. • Conduct ISO internal quality process audits to validate conformance to ISO 9001:2009 standard.• Support quality, engineering, and purchasing in analyzing supplier related component issues.

Charlotte, North Carolina, Us

• Manage and administer the Material Review Board activities including: -> Managing the weekly MRB meeting to determine MRB product disposition-> Assigning all tasks to designated department personnel-> Creating and updating all notifications associated with the MRB meeting-> Created MRB Action Item List excel sheet that holds all material held in MRB and also processed through MRB including historical data. List includes graphs that are in real time and update to show stock levels per business line, length of time tasks are open, department dollars, and open/closed task progression.• Responsible for incoming inspection on received products. Review and verify that received products are in compliance with production requirements, part drawing specifications, and then disposition the product accordingly.• Conduct a daily product line audit to validate conforming product shipped to customer.• Support quality, engineering, and purchasing in analyzing supplier related component issues.

09/10 - Coached Girls 14-2s to 3 tourney wins and 6 top 3 finishes for the year.09/10 - Coached Boys 17-1s to 1 tourney win and 5 playoff appearances.08/09 - Coached Girls 15-2s to 6 playoff appearances and 3 top 3 finishes.

Bartlett, Il, Us

• Responsible for all high pressure diesel fuel lines, turbo drains, and special products division (Aerospace, Nuclear, Defense, Semiconductor, & Medical applications) customers quality needs including:-> Team Lead for all Customer audits, customer complaint resolution, 8Ds, and Root Cause Analysis.-> Responsible for quality side of all Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), and First Article Inspection Report (FAIR) requests for current and future products.-> Verify that products are in compliance with corresponding standards and guidelines including ISO/TS 16949:2002, AS9100, TUV, and other customer driven standards.-> Developed Detailed Layered Process Audits for all trouble areas to validate 8D resolutions and verification that controls are in place and working accordingly.-> Support supplier quality, receiving inspection, and purchasing in analyzing customer related component issues.-> Develop and maintain product level quality plans for existing and new product lines• Developed Self-Source release program – savings of $120,000 a year in inspection costs.• Geometric Dimensioning & Tolerancing (GD&T) training – Applied Geometrics, September 2007.

Mt Prospect, Il, Us

• Quality Standards Administrator: Responsible for the development, maintenance and deployment of all quality records including: Control Plans, PFMEA, Process Flow Charts, and all Quality Standards.• Team leader of 5S implementation in Track Cartridge Area. Projects included:­ 5S tooling for honing and turning area, elimination of excess waste and tooling, a visual layout of the track cartridge area, including preventative maintenance procedures & part locations, and was able to organize and increase production by implementing a visual queue material handling process• Developed seamless transition of QMS system from QS 9000 to ISO/TS 16949:2002.• Created scrap by machine traceability system. Able to find the true percent of scrap of each final operation grinding machine.• Developed monthly PPM scrap data system. Broke down PPM by plant, area, and top scrap part numbers.• Responsible for quality side of all Production Part Approval Process (PPAP) requests. • ISO/TS 16949:2002 Plexus Certified Internal Auditor – Certified - April 2006 • Six Sigma Green Belt – Certified – March 2006

Masters, Manufacturing Engineering Systems

Bachelors, Manufacturing Engineering

High School Diploma