Operations Manager
CurrentManage all aspects of the Call Center in support of the client (General Motors)
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@concentrix.com
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Robert Wetherbee is listed as Operations Manager at Concentrix, a with 63116 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at concentrix.com and a matched LinkedIn profile for Robert Wetherbee.
Robert Wetherbee previously worked as Director of Business Operations at Orange Leaf Frozen Yogurt and General Manager at Rent-A-Center. Robert Wetherbee holds Associate'S Degree, Physical Education Teaching And Coaching from Northeastern University.
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As a respected and goal-oriented Experienced Manager with more than 15 years of experience leading teams and directing large-scale initiatives, my background may be of interest to you. In addition to my ability to successfully navigate the daily challenges of staff scheduling, budget management, and problem-resolution, I have qualifications in the following areas:Track record for successful organization and management of high-profile / high-volume technical call center, directing daily interactions of approximately 150 team members.Integrated high-impact operation strategies to drive quality service, increase caller satisfaction, improve efficiency, and ultimately reduce costs.Proven skill in managing large-scale projects, programs, and initiatives, clearly communicating directives, strategy, and goals throughout internal / external communication channels.Initiated viable team training programs throughout department—quick-starting new hires and enhancing existing staff member morale and performance levels.Excellent interpersonal / negotiation skills, influencing key decision-makers and stakeholders through ability to convey challenges, communicate resolution strategy, and deliver results.
Listed skills include Physical Security, Security Operations, Surveillance, Counterterrorism, and 83 others.
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A career timeline built from the work history available for this profile.
Austin, Texas
Manage all aspects of the Call Center in support of the client (General Motors)
Natick Ma
Oversee the management and operation of three Orange Leaf Frozen Yogurt facilities. Assist with the opening of all new stores. Increase the productivity and revenue by working with the management team by ensuring organizational effectiveness by providing leadership for all the organization's financial functions. Work with the management team, contributing to the development and implementation of organizational strategies, policies and practices.
Increase revenue and profit by developing a team of coworkers who are trained and committed to providing total customer satisfaction: manage the assets of the store, and develop future managers for the company. Key Responsponsibilities:• Sales / Collections • Profit and Loss• Supervision • Planning and Control
Manage the day to day operations of the Aaron's Malden store. Supervise a staff of 2 managers and 7 associates to meet weekly sales goals. Day to day tasks include: Store Administration, Inventory Management, Customer Account Administration and Cash Management. Key Achievements: • Reduced damage claims by implementing a best practices program for all Product Technicians.• Constantly met or exceeded monthly sales goals of 60 new customers and 120 deliveries.
Site Manager – External Customer Technical Support, Morristown NJManage Shared Services Technical Support Center in Morristown NJ which supports the 400,000 online customers who ship using UPS’ suite of online products. Responsible for the following: directing, planning and implementing the ongoing activities of the ECTS Support Center to achieve organizational quality goals. This includes forecasting, budgeting, staffing and scheduling the activities of 3 departments to support the new releases of UPS customer shipping software and hardware.
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
Vivek Pandit
Colleague at ConcentrixPune, Maharashtra, India
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Babita Debnath
Colleague at ConcentrixWest Delhi, Delhi, India
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Sumit Sinha
Colleague at ConcentrixRanchi, Jharkhand, India
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Diksha Pal
Colleague at ConcentrixVadodara, Gujarat, India
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Jiye Kim
Colleague at ConcentrixSeoul Incheon Metropolitan Area, Korea, Republic Of
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May Andrade
Colleague at ConcentrixLondon, England, United Kingdom
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Akshay Gaikwad
Colleague at ConcentrixPune, Maharashtra, India
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Allen Quintana
Colleague at ConcentrixMetro Manila, National Capital Region, Philippines
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Raghu Dacha
Colleague at ConcentrixHyderabad, Telangana, India
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Shubhangi Kharbanda
Colleague at ConcentrixWest Delhi, Delhi, India
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Activities and Societies: Track and Football
Activities and Societies: Football and Track
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Robert Wetherbee works for Concentrix.
Robert Wetherbee is listed as Operations Manager at Concentrix.
AeroLeads has found 1 work email signal at @concentrix.com for Robert Wetherbee at Concentrix.
Robert Wetherbee is based in Austin, Texas, United States while working with Concentrix.
Robert Wetherbee has worked for Concentrix, Orange Leaf Frozen Yogurt, Rent-A-Center, Aaron'S, and Ups.
Robert Wetherbee's colleagues at Concentrix include Vivek Pandit, Babita Debnath, Sumit Sinha, Diksha Pal, and Jiye Kim.
You can use AeroLeads to view verified contact signals for Robert Wetherbee at Concentrix, including work email, phone, and LinkedIn data when available.
Robert Wetherbee holds Associate'S Degree, Physical Education Teaching And Coaching from Northeastern University.
Robert Wetherbee is listed with skills including Physical Security, Security Operations, Surveillance, Counterterrorism, Tactics, Security Management, Executive Protection, and Weapons.
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