With over twenty-five years experience as a Store Manager in fast-paced, customer-focused, target-driven, retail environments, I believe that I possess the essential skills, qualifications and attributes, combined with the genuine geniality, enthusiasm, passion and determination required, to succeed in this rewarding sector.I possess extensive experience in a variety of key-roles: interviewing and recruitment, training and coaching, staff development and assessment, observation and mentoring, team-leading and supervision, customer relations and customer satisfaction, networking and liaising with external agencies, dealing with queries, complaints and problem-solving.As an experienced people-manager, I possess excellent inter-personal, analytical, observational and motivational skills, matched with a friendly, open and approachable character. I pride myself on having the ability to relate to and engage with people of all ages and from all backgrounds, whilst always maintaining the highest possible standards of excellence with regards to service and customer care. I strive to ensure that every individual who is assisted, supported or in contact with either myself or a member of my Team, is treated with the utmost levels of respect, patience, professionalism and equality.With a demonstrable passion for the retail sector, combined with my sales acumen and the ability to be adaptable and flexible in any role, I am extremely hard-working, quick to learn new concepts, self-motivated, can hit the ground running and can successfully lead from the front. I consider myself to be a strong, reliable team leader and team player, who also works well independently, unsupervised and under pressure, often stepping in for other Managers and any other staff member, when and where ever necessary. I look forward to being given the opportunity to illustrate my diverse skill-set, experience, enthusiasm and competency within a company that upholds my same beliefs, principles and passion.