Robert Whitehead Email & Phone Number

Philadelphia, Pennsylvania, United States

Promoted to Director of Operations, I provide strategy, vision, and oversight for the company’s operations, developing and managing teams while ensuring efficiencies across processes in support of the company’s business development goals.Building upon my successes as Senior Operations Manager, I bring strategic leadership across business areas including Customer Success, P&L, Profit Building, Change Management, and Revenue Growth. Originally joining TSI in 2014, I have gained a reputation as a “go-to” leader with a dedicated passion for my work and a drive to succeed. I continue to support my staff as a coach and mentor for leadership development that enhances my teams professionally, as well as contributes to the overall strength of our organization. I believe that a strong work culture is a core component of company success, and work diligently to drive our organization continually forward.I strive to maximize performance and quality, identifying critical SWOT to address opportunities for improvement and develop strategies for ongoing business development goals. __________TSI is an industry leader in small move solutions for corporate, commercial, and residential business.

Greater Philadelphia Area

As the Senior Operations Manager, I managed three departments and teams in Operations, Customer Support, and Quality Assurance — setting strategic direction for company operations and short- and long-term goal setting, with six direct reports. Reporting directly to the CEO and Vice President, I also served on the Leadership Steering Committee, working in collaboration with other executives and promoting company growth.I founded and built the Ops, Customer Support, and QA departments, leading as a dedicated coach and mentor; motivating teams with a positivity and energy that strengthened performance and overall organizational cohesiveness. My leadership in culture and education across departments and throughout the company added distinctive value to our operational effectiveness, facilitating the advancement of our business development goals. ♦ Achieved significant increases in operational efficiencies through a redesign of the Operations Department within six months of obtaining Sr. Ops Manager role. As the COVID pandemic swept across the country in the spring and summer of 2020, I spearheaded a new, COVID- based project that resulted in company growth during these challenging times.Additional Representative Accomplishments:» Elevated overall efficiency 30% and achieved 15%+ margin gains and 18% increase in sales within one year of adoption of strategic operations oversight program» Led the strengthening of strategic partnerships and expanded contractor network — significantly enhancing our service capabilities that propel company growth» Drove excellence in customer satisfaction — leading teams in achieving high levels of quality/customer assurance, scoring four-stars on online reviews; adopted strategies to track customer satisfaction and gather feedback to enhance the customer experience» Implemented automation and process improvements — targeted to drive efficiency on 8,000+ shipments per year

King Of Prussia, Pa

As the Warehouse/Distribution Manager for a global distributor and manufacturer serving the automotive industry, I led and implemented key operational and supply chain strategies while overseeing inventory, shipping, purchasing, and forecasting for a 24/7 operation. A dedicated team leader, I mentored, coached, and trained warehouse staff, facilitating excellence and empowering goal achievement. The training program also covered the development and communication of shared best practices companywide, including plans to drive compliance to ISO standards.During my tenure with Gallagher, I played a key leadership role in revenue generation and acquisitions — enhancing company value and ongoing growth. Representative Accomplishments:» Delivered vital business leadership in the development of segregated roles and contract review while leading the adoption of kaizen strategies and methodologies — resulting in the increase of $500K+ revenue within 1 year » Implemented innovative technology upgrades and process improvements that increased overall company efficiency» Sought out and successfully negotiated a key multi-million-dollar acquisition — elevating company value and revenue for Gallagher Fluid Seals__________Gallagher Fluid Seals, Inc. is a global distributor and manufacturer of Fluid Sealing products, representing the strongest seal manufacturers in the world, in addition to operating its own gasket fabrication facility.

In 2009, I joined the leadership team of Aquarius Supply. Driving success across business areas, I directed logistical operations of a 200,000 sq. ft. warehouse and wholesale distributor of commercial irrigation and construction products.Areas of focus include Operations Management, Logistics/Supply Chain, Process Improvements & Efficiencies, Inventory Management, Vendor Management, Customer Service, P&L Analysis, and Revenue Growth. Representative Accomplishments:» Implemented successful processes and technology— reducing inventory loss and damage in shipment 20% - while increasing accuracy and on-time rates to 97%+» Provided key leadership in P&L analysis in support of business growth goals — identifying process improvements and efficiencies across multiple NE states and generating tens of millions in annual sales» Led inventory level optimization by collaborating with Branch Managers — scheduling shipments for all locations, expediting orders when needed, and ensuring supply chain standards were met or exceeded __________Aquarius Supply has served landscape and irrigation professionals throughout the Northeast, Mid-Atlantic and Delmarva Regions for 50 years.

As the Operations Manager for Buxton Enterprises, I led all operational aspects of the company while overseeing a staff of 50 employees.Placing an emphasis on organizational strength, I developed and refined our team culture through mentoring, training, and developing staff — empowering our drivers and administrative employees and implementing process efficiencies in support of business growth. Comprehensive areas of responsibility included ensuring policy and best practice compliance set by state-level governing authority. An enthusiastic and effective communicator, I also planned and hosted community engagement events to promote e-waste recycling services.Representative Accomplishments:» Provided strategic leadership in support of business goals — analyzing revenue growth plans, identifying systems and process improvements, and developing strategies to enhance sales and profitability» Delivered effective operations management across both private and government contracts — managing the scheduling and maintenance of 20-vehicle fleet covering routes in 5 Pennsylvania counties and overseeing operations during peak seasons__________Buxton Enterprises provides transportation services for the refuse systems industry.

Masters, Business Administration- Management Focus

Bachelor Of Arts Degree, Parks & Recreation Management

Education record