Rob Whitmore Email & Phone Number

Rockville, Md, Us

IT Professional for all aspects of Small / Mid-Sized Mortgage Company managing Infrastructure, Security, Compliance and Support. • Manages all aspects of Technology and Systems Administration. • Migrated Legacy Infrastructure to Hybrid Azure Active Directory Solution • Deployed and configured MS Office 365 Tennant with MS Teams and Remote access for all users (COVID-19) working remotely.• Developed effective Backup and Recovery Solutions for key servers and data• Built MS SQL Server platform to support AMB Mortgage Accounting Software• Administration and Support for Encompass Mortgage Loan Processing Tennant• Replaced Legacy Phone system with 3CX VOIP solution and trained all staff

Chicago, Il, Us

• Managed hierarchical (OLAP) point of sale (POS) and consumer loyalty (FSP) revenue generating solutions for major retail clients in the grocery, drug, and convenience store channels. • Implemented custom POS & FSP solutions for a regional convenience retailer. Deliverables included highly customized extracts that generated additional revenue streams for both the retailer and IRI. Served as point of contact for retailer, 3rd party processing, and internal development teams. • Accountable for creation, oversight and automation of quality assurance processes that delivered stability and reliability. Solutions provided data and insights to CPG vendors and retailer staff to support strategic decisions & analytics. • Led enhancement process as liaison between business owners and agile based development teams. Worked with solution architecture, product management and PMO teams to take solutions from implementation to production. • Responsible for all QC, data Integrity issues, questions, analysis and corrections from both internal and external sources. • Responsible for all aspects of data acquisition & validation. Created and maintained the “Data Dictionary” for retailers. Monitored and debugged all issues with the daily delivery of files. Managed all escalations and communication with the retailers for issues on a daily / hourly basis.

Bethesda, Md, Us

Managed teams including Infrastructure, Networking, Database Management, Maintenance and Quality Assurance.Program Manager for migration of all systems and physical plant after acquisition by IRI in 2014. Hosted daily and weekly meetings with key stakeholders throughout the transition. Worked with the IRI PMO team and ITO groups to on-board all servers, applications, employees, contracts and leases. Produced custom OLAP (hierarchical) databases based on US military resale channels including Defense Commissary Agency (DeCA), Army and Air Force Exchange Service (AAFES), Navy Exchange Service Command (NEXCOM) and Marine Corps Exchange (MCX). Led Production, Operations, Systems Administration and Development teams. Hands-on leader of all item coding, master data dictionary, quality assurance, production, and distribution for 400 Olap cubes monthly. Responsible for several migrations of front and back end systems from various platforms including text-based data warehouse, Comshare ESSBASE, Oracle RDBMS, and Oracle Express OLAP solutions, Microsoft SQL Server RDBMS and Microsoft SQL Server Analytic Services, ETL platforms, processes, and code. Responsible for writing business requirements, technical specifications, data flow & data modeling requirements. Provided leadership and project management for the development and release of internal systems and client deliverables. Performed US Dept of Agriculture (USDA-FNS) contract for rules-based coding; providing logic for international UPC dictionary using sematic & probabilistic matching technologies, artificial intelligence, machine learning algorithms, and manual methodologies. Worked with Westat data science teams and 3rd party vendors.