Robert Wigginton Email & Phone Number

11/2005 – 8/2019 – Franklin Templeton• 5/2013 – 8/2019o Title: Sr. Infrastructure Analysto Functional Role: Major Incident Manager Team Lead  Facilitate Major Incident resolution  Document Major Incidents – Times, stakeholders, actions taken, and communications  Participation in annual Disaster Recovery / Business Continuity Exercise • 5/2010 – 5/2013o Title: Associate IT Managero Functional Role: Manager Major Incident Management Team Manage team of 6 Major Incident Managers  Ensure accurate documentation of Major Incidents Participate in Annual Fiscal budget for resources and training Participate in internal and external audits in relation to the Major Incident Management  Participation in annual Disaster Recovery / Business Continuity Exercise • 11/2005 – 5/2010o Title: Sr. Business Systems Analysto Functional Role: Operations Support Franklin Management liaison for Tape Operations• Maintain oversight for Franklin Tape Operations for 6 core U. S. sites• Purchase media for use generating backups• Oversight of vendor Management for outsourced off site media Storage • Annual participation in internal and external audits• Participation in asset tracking for new Data Center build• Project participation if Data Center in-campus move• Lead team resource for stabilization and Operations in-source of a Franklin Templeton subsidiary • Participation in annual Disaster Recovery / Business Continuity Exercise

Rancho Cordova, California

9/2000 – 4/2005 – McKesson Corp • 2/2004 – 4/2005o Title: Sr. Business Systems Analysto Functional Role: Infrastructure Implementation and Support Managed and supported infrastructure projects through the plan, build, and run phases • Performed Physical and virtual (VMware ESX) Windows server builds, performed RedHat Linux server builds• Maintained Data Center infrastructure post implementation • 9/2000 – 4/2004o Title: Sr. Business Systems Analysto Functional Role: Shift Team Lead Monitored and maintained critical systems in a multi-platform Data Center environment  Performed first and second level support for infrastructure issues  Performed incident management for critical issues  Worked with application owners to create and maintain Operational-level Agreements (OLAs)