Robert William Barty Email & Phone Number

As a Patch Lead Supervisor within Openreach with 12 years of experience in the telecommunications sector, I am responsible for leading a team of skilled engineers to deliver service for our customers on time, in a safe and efficient manner in the North east of Scotland. I develop, support and coach the team of 30+ engineers with accountability for ensuring that customer business outcomes are delivered. I continuously drive quality, safety and compliance measures within my team. My responsibilities include maintaining a safe working environment by generating and implementing a safety plan that ensures all safety checks are completed to the required timescale and quality. I set the highest safety standards and promote a positive interdependent safety culture. I understand the root cause of non-compliance and implement appropriate corrective immediate or longer-term actions to address safety issues and reduce risk. I improve performance across service, quality, efficiency and compliance measures by supporting, coaching and ensuring the right customer outcomes. I deliver an operational plan that involves coordinating field-based engineers to ensure all customer commitments and service levels are met and exceesed. I ensure the effective and swift resolution of customer escalations and complaints by being flexible, customer focused and diligent in my approach to resolve these.I hold a FULL UK DRIVERS LICENCE and have completed NVQ PERFORMING ENGINEERING OPERATIONS, HNC ENGINEERING SYSTEMS and SVQ LEVEL 2 MANAGEMENT.

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  Morgan Academy Dundee