Robert Williams Email & Phone Number

New York City Metropolitan Area

Specialist in analyze the symptoms and determine the underlying problem.Responsible for installation, configuration, troubleshooting, support and maintenance of PC hardware and peripherals including desktop computers, laptop computers, scanners, modems, and a variety of networked printers.Able to organize and manage time for multitasking on several repair and installation projects.Provided a leadership role in a team environment.Trained others in the use of applications and in technical support methods.

New York City Metropolitan Area

• Utilized remote desktop access to provide technical support to clients.• Installed software programs and ensured smooth functionality on various devices.• Demonstrated strong problem-solving abilities to address technical issues efficiently.• Troubleshooted various technology-related problems to minimize downtime for end-users.• Utilized exceptional customer service skills to resolve IT issues and provide a positive experience.

Assist customers within the Precinct's Standard Operating Platform (SOP).Handle telephone, in person and written inquiries with regards to technical support.Perform basic and advanced diagnoses to determine product needs and service solutions.Provide first line support for any information technology issues and problems.Facilitate in-store sales, upgrades, installations, and services.Supervise and train counter, and operating agents.Update the internal knowledgebase with issue resolution details.Support computers, laptops, tablets, smart phones, and applications.

Bachelor'S, Information Technology

Associate, Computer Science