Robert Williams Email & Phone Number

Phoenix, Arizona Area

• Successfully perform physical surveillance on workers compensation, disability and liability claims as well as others. Also perform locates, pre-employment checks, court record searches, asset and background checks, activity checks, surveillance equipment setup, and undercover investigations.• Organize all case information to provide client with professional report within 12 hours from home office.• Professionally licensed in AZ, CA, NV, TX, and NM.

Scottsdale, Az

• Handle inquiries for investigation services and turn it into profitable business.• Develop a working project or action plan for each case.• Collect and obtain necessary compensation for all files obtained.• Be a client advocate for the project.• Negotiate additional compensation for continuing case needs.

Scottsdale, Az

• Conduct investigations, interviews and take statements on all losses, violations and security issues.• Complete incident reports to document all security/loss prevention related incidents.• Develop and maintain positive relationships with all employees and guests. This includes developing guest resumes to ensure repeat and referral business. • Patrol property and monitor closed circuit TV’s to uncover potential loss, hazards, etc.• Responsible for all alarm systems, fire… Show more • Conduct investigations, interviews and take statements on all losses, violations and security issues.• Complete incident reports to document all security/loss prevention related incidents.• Develop and maintain positive relationships with all employees and guests. This includes developing guest resumes to ensure repeat and referral business. • Patrol property and monitor closed circuit TV’s to uncover potential loss, hazards, etc.• Responsible for all alarm systems, fire systems, safes, locks, keycards, and keys.• Diffuse and resolve all guest or employee disturbances, injuries and illness. Show less

Phoenix, Arizona Area

• Perform sales orientation, training and coaching of new sales representatives.• Determine training needs based on individual observations, traveling with sales representative, and studying sales approach.• Develop, implement and teach sales strategies that overcome objections and enhance closing skills.• Oversee individual territory, generating and following up on leads, while consistently exceeding company goals on lead generation.• Cultivate personal relationships with… Show more • Perform sales orientation, training and coaching of new sales representatives.• Determine training needs based on individual observations, traveling with sales representative, and studying sales approach.• Develop, implement and teach sales strategies that overcome objections and enhance closing skills.• Oversee individual territory, generating and following up on leads, while consistently exceeding company goals on lead generation.• Cultivate personal relationships with customers that enhance customer satisfaction and provide opportunity for continuation visits.• Educate hospice and long-term care facilities, as well as individuals on end of life pre-planning. Show less

• Complete 3-point contact on new claims within 24 hours in order to obtain information necessary to make compensability decision on the claim.• Establish appropriate reserve levels based on financial exposure and updates reserves upon receipt of new information.• Research injury claims to properly negotiate loss settlements • Direct assistant to properly pay indemnity benefits, payments, and awards. • Issue state mandated benefit notices within required timeframes, maintain… Show more • Complete 3-point contact on new claims within 24 hours in order to obtain information necessary to make compensability decision on the claim.• Establish appropriate reserve levels based on financial exposure and updates reserves upon receipt of new information.• Research injury claims to properly negotiate loss settlements • Direct assistant to properly pay indemnity benefits, payments, and awards. • Issue state mandated benefit notices within required timeframes, maintain compliance with Workers’ Compensation procedures. • Respond to correspondence promptly from insured, agents, claimants, doctors, attorneys, and outside vendors. • Ability to prioritize multiple tasks and meet deadlines.• Monitor outside vendors/attorneys and their expenses• Pursue Workers' Compensation liens and subrogation Show less

Phoenix, Arizona Area

• Conducted investigative and statutory research related to consumer complaints • Developed an investigative plan for obtaining documentation and interviewing witnesses• Accurately summarized a wide range of documents, including personnel records, medical records, and criminal history records• Conducted and summarized witness interviews• Prepared detailed investigative reports • Prepared investigative recommendations analyzing whether the information obtained supports a… Show more • Conducted investigative and statutory research related to consumer complaints • Developed an investigative plan for obtaining documentation and interviewing witnesses• Accurately summarized a wide range of documents, including personnel records, medical records, and criminal history records• Conducted and summarized witness interviews• Prepared detailed investigative reports • Prepared investigative recommendations analyzing whether the information obtained supports a finding of a statutory violation Show less

Fort Atkinson, Wi

• Responsible for internal and external theft investigations, numerous internal and external apprehensions obtained.• Reviewed and handled general liability and workers compensation claims. • Facilitated meetings and provided training on safety and reducing shrink. • Conducted department audits and safety inspections to ensure compliance.• Strategized and developed plans to reduce shrink, reduce theft and increase safety.

Fort Atkinson, Wi

• Held State of Wisconsin Private Detective Agency License• Persuasively marketed services to clients consisting of Insurance Companies, Law Firms, and Business Human Resource Departments to increase revenue. • Coordinated all activities/correspondences related to clients. Analyzed client needs, budgets, time frames to best determine recommended course of action. • Developed strategic initiatives to maximize sales through various marketing ideas.• Verified information through… Show more • Held State of Wisconsin Private Detective Agency License• Persuasively marketed services to clients consisting of Insurance Companies, Law Firms, and Business Human Resource Departments to increase revenue. • Coordinated all activities/correspondences related to clients. Analyzed client needs, budgets, time frames to best determine recommended course of action. • Developed strategic initiatives to maximize sales through various marketing ideas.• Verified information through discreet contact with area sources, computer databases and the internet.• Managed all aspects of business to provide the most professional product to clients.• Performed locates, pre-employment checks, court record searches, asset checks, background checks, activity checks, hidden surveillance equipment setup, physical surveillance, and undercover investigations. Show less

Brookfield, Wi

Investigative Manager (1996 to 2004)• Effectively managed 10 investigators in 5 offices. Responsibilities included interviewing, hiring, firing, disciplining, training, directing casework.• Persuasively marketed services to clients while increasing revenue. • Acted as liaison between investigator and client, identified status and proposed recommendations. • Partnered with owner to develop strategic initiatives to maximize sales through various marketing… Show more Investigative Manager (1996 to 2004)• Effectively managed 10 investigators in 5 offices. Responsibilities included interviewing, hiring, firing, disciplining, training, directing casework.• Persuasively marketed services to clients while increasing revenue. • Acted as liaison between investigator and client, identified status and proposed recommendations. • Partnered with owner to develop strategic initiatives to maximize sales through various marketing ideas.• Efficiently scheduled and assigned all casework to investigators based on time frame and locations. • Directed casework on a daily basis to ensure cases were being worked according to clients needs. • Verified information through discreet contact with area sources, computer databases and the internet.• Reviewed and substantiated investigators reports and video to provide a professional product to clients.• Created and coordinated promotions at trade shows and special events to optimize recognition.Private Investigator (1991-1996)• Professionally licensed investigator from 1989 through August 2004. • Member of P.A.W.L.I. (Professional Association of Wisconsin Licensed Investigators)• Successfully performed locates, pre-employment checks, court record searches, asset and background checks, activity checks, surveillance equipment setup, physical surveillance, undercover investigations.• Provided expert testimony in court.• Organized all case information to provide client with professional written reports. Show less