Robert Williams Email & Phone Number

Phoenix, Arizona Area

• Successfully perform physical surveillance on workers compensation, disability and liability claims as well as others. Also perform locates, pre-employment checks, court record searches, asset and background checks.
• Organize all case information to provide client with professional report within 12 hours from home office.
• Professionally licensed in AZ, CA, NV, TX, and NM.

Scottsdale, AZ

• Handle inquiries for investigation services and turn it into profitable business.
• Develop a working project or action plan for each case.
• Collect and obtain necessary compensation for all files obtained.
• Be a client advocate for the project.
• Negotiate additional compensation for continuing case needs.

Scottsdale, AZ

• Conduct investigations, interviews and take statements on all losses, violations and security issues.
• Complete incident reports to document all security/loss prevention related incidents.
• Develop and maintain positive relationships with all employees and guests. This includes developing guest resumes to ensure repeat and referral business.
• Patrol property and monitor closed circuit TV’s to uncover potential loss, hazards, etc.
• Responsible for all alarm systems, fire… Show more
• Responsible for all alarm systems, fire systems, safes, locks, keycards, and keys.

Phoenix, Arizona Area

• Perform sales orientation, training and coaching of new sales representatives.
• Determine training needs based on individual observations, traveling with sales representative, and studying sales approach.
• Develop, implement and teach sales strategies that overcome objections and enhance closing skills.
• Oversee individual territory, generating and following up on leads, while consistently exceeding company goals on lead generation.
• Cultivate personal relationships with… Show more
• Cultivate personal relationships with customers that enhance customer satisfaction and provide opportunity for continuation visits.

• Complete 3-point contact on new claims within 24 hours in order to obtain information necessary to make compensability decision on the claim.
• Establish appropriate reserve levels based on financial exposure and updates reserves upon receipt of new information.
• Research injury claims to properly negotiate loss settlements
• Direct assistant to properly pay indemnity benefits, payments, and awards.
• Issue state mandated benefit notices within required timeframes, maintain… Show more
• Issue state mandated benefit notices within required timeframes, maintain compliance with Workers’ Compensation procedures.

Phoenix, Arizona Area

• Conducted investigative and statutory research related to consumer complaints
• Developed an investigative plan for obtaining documentation and interviewing witnesses
• Accurately summarized a wide range of documents, including personnel records, medical records, and criminal history records
• Conducted and summarized witness interviews
• Prepared detailed investigative reports
• Prepared investigative recommendations analyzing whether the information obtained supports a… Show more

Fort Atkinson, WI

• Responsible for internal and external theft investigations, numerous internal and external apprehensions obtained.
• Reviewed and handled general liability and workers compensation claims.
• Facilitated meetings and provided training on safety and reducing shrink.
• Conducted department audits and safety inspections to ensure compliance.
• Strategized and developed plans to reduce shrink, reduce theft and increase safety.

Fort Atkinson, WI

• Held State of Wisconsin Private Detective Agency License
• Persuasively marketed services to clients consisting of Insurance Companies, Law Firms, and Business Human Resource Departments to increase revenue.
• Coordinated all activities/correspondences related to clients. Analyzed client needs, budgets, time frames to best determine recommended course of action.
• Developed strategic initiatives to maximize sales through various marketing ideas.
• Verified information through… Show more
• Verified information through discreet contact with area sources, computer databases and the internet.

Brookfield, WI

• Investigative Manager (1996 to 2004)
• Effectively managed 10 investigators in 5 offices. Responsibilities included interviewing, hiring, firing, disciplining, training, directing casework.
• Persuasively marketed services to clients while increasing revenue.
• Acted as liaison between investigator and client, identified status and proposed recommendations.
• Partnered with owner to develop strategic initiatives to maximize sales through various marketing… Show more Investigative Manager (1996 to 2004)
• Partnered with owner to develop strategic initiatives to maximize sales through various marketing ideas.