Robert Willis Email & Phone Number

Washington, DC, US

Stow, Ohio, US

Stow, Ohio, US

Paris, France, FR

Tapped to serve as Senior Director of Managed Security Services in charge of MDR, Security Engineering, Insider Threat, Network Operations, and Compliance where I'm focused on demonstrating the value of security to business agendas.

Paris, France, FR

Brought in to drive next-level growth in the MDR business, an offering I transformed in a prior role, I lead the MDR team in partnering with key client executives to maximize their cyber protection so they can focus on running their companies. I manage the MDR practice strategy, operations, and the end-to-end client lifecycle. At times, I also advise on.

Challenged to turn around the global Managed Security Operations practice, I leveraged a methodical process to bring order to chaos and deliver a profitable, competitive practice. My transformational leadership covered everything from revamping the operational strategy and reimagining the MDR program to bolstering team impact through realignment, coaching.

Milpitas, California, US

FaaS is a managed detection, investigation, and response service. I headed the Americas FaaS strategy and programs, including 2 Security Operations Centers, a 75-member, cross-functional team, and service across 200+ customer accounts.  Consistently elevating customer retention, I established a client renewal process that increased early and on-time.

Milpitas, California, US

After FireEye acquired Mandiant, I was chosen to engineer a client-focused FaaS engagement model and steer service delivery, leading 15 senior security analysts and threat assessment managers. The new engagement model raised the FaaS NPS soared up 28 points in just over a year through the dedicated team of technical engagement managers I established to.

Mountain View, California, US

Mandiant was acquired by FireEye not long after I joined the company, so I was only in the role a short time before being promoted into a senior management role. I was recruited by Mandiant to lead its Managed Defense team for North America.

Mclean, VA, US

Hilton Worldwide hired me to fortify the global operations security posture, and I managed an outsourced global Security Operations Center (SOC), vulnerability management, and the Incident Response Team. With a PCI audit assessment fast approaching, I centralized and automated global vulnerability management by deploying Qualys, a critical move in.

Bethesda, MD, US

I established and managed Marriott’s 24x7 global Security Operations Center, including operational processes, procedures, metrics, and scorecards. I provided executive-level reporting and briefings on operational security. Drastically accelerating recovery from malware events, I outlined the Rapid Malware Response Process for high-severity malware.

Bethesda, MD, US

In charge of incident management operations and team, I drove the handling of critical system incidents. While in the role, I also trained and mentored global Network Operations Center staff on incident management. By creating and delivering an incident management training program for Network Operations Center staff worldwide, I was instrumental in.

Oakland, California, US

Promoted following PG&E Energy Trading & Gas Transmission acquisition to direct team of 23 technical professionals, with oversight spanning IT infrastructure; mentored and trained staff; developed and reported system and call center metrics; maintained customer expectations, ensuring corporate success

Washington, DC, US

Obtained Surface Warfare designation pin and awarded Joint Service Commendation Medal, Sailor of the Quarter, Kuwait Liberation Medal, National Defense Medal, Saudi Arabia Kuwait Liberation Medal, two Good Conduct Medals and Southwest Asia Service Medal during tenure. Cleared for Top Secret SCI (inactive).