Robert Willis Email & Phone Number

Exeter

Exeter

Current Duties and Responsibilities-------------------------------------------------- Software Release Manager for the national NHAIS (registration, Breast Screening, Cervical Screening and GP Payments), Bowel Cancer, Mental Health, and Cancer Waiting Times servicesDevelopment and third line support of NHAIS software issuing system.Currently analysing and documenting all existing services to produce underpinning report for DR plans, patching plans and improvements to the CMDB. Development of Linux patching regime.Working as Linux administrator, building and maintaining all twenty test environments. Development of NAGIOS reporting and monitoring installation for linux systems under my control. Previous duties and achievements have included:Responsible for asset management across the estate.Managed successful migration of 88 customer sites to a new mail server.Designed hardware/software change detection system using SMS, Cache and HardcatDesigned, wrote and implemented an online asset movement system allowing desktop engineers to successfully assign IT assets in an audit-trailed environmentManaged and performed the organisation's first annual nation-wide IT asset audit. Continued this for four years until closure of the NHSIA.

Exeter

Managed own workload via central call-logging system, Assyst to providing second and third line support across two Domains. Managed user accounts and permissions with NT4 and Novell SysCon and NetWare Administrator. Provision of technical support for MS Office and Email Systems.Provided out-of-hours support and coordinated other 3rd line departments to resolve incidents. Hardware upgrades and supportProvision of one-to-one desktop support, supervised training sessions, resolution of hardware, software and network connection failures. Used knowledge of network topologies and protocols TCP/IP, SPX, DNS and WINS configurations used in the group to resolve configuration problems. Build and installation of client PCs and rolling out new systems. Windows 95 and NT4. Created corporate Ghost images for PCs. Responsible for service reporting on 2 helpdesk queue monitoring systems.