Complaints And Information Governance Manager
London, England, United Kingdom
Managed team of 12, including remote home workers.Liaised with regulatory bodies, including the Information Commissioner’s Office and Local Government Ombudsman.Drafted correspondence for Chief Executive.Delivered training to all levels of staff within the organisation.Acted as organisational lead for Customer Relations Management systems.Effectively managed projects from start to finish.Organised and prioritised work to complete assignments in a timely, efficient manner. Authored reports and analysed trends.Worked both independently and as part of a team to solve problems.Acquired in-depth industry knowledge and experience in complaint handling, customer relations, GDPR, Data Protection, Freedom of Information/Environmental Information Regulations and information security.Utilised a creative mindset and an innovative spirit to achieve positive results. Worked with a commitment to a safe and fair workplace.