Robert Winstanley Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

-Managed team of 8, assigning projects and acting as escalation point both internally and with customers-Coordinated with sales team to ensure customer needs were met by Field Support Team-Coordinated and led several teams on-site for high profile projects with executive sponsorship-Consistently exceeded management's goals and promptly accomplished assigned tasks-Instituted several policies across team to provide better support to customer base-Implemented changes to customer on-boarding process to improve customer experience-Consistently met budgetary goals-Implemented several new processes to provide advanced analytics regarding team goals and accomplishments-Provided management with team performance metrics regularly

Greater Seattle Area

-On-boarded several large accounts and handled their implementations-Managed several major accounts simultaneously-Held ongoing meetings with customer stake holders-Supervised team of Key Account Supports-Maintained ongoing support to continue SAS revenue and increase ARPU-Acted as lisason to Product delivery team for vocational customer base-Assisted with API integrations between Zonar/customer/3rd party vendor-Organized and oversaw several campaigns to improve customer experience

Greater Seattle Area

-Worked closely with sales team to support major customers-Hired, trained, and supervised several Key Account Supports-Managed several large projects and initiatives to directly improve customer experience-Collaborated with Product/Project Management teams to support customer needs-Created and implemented several cross platform processes to improve Zonar/customer interaction-Developed unique solutions to meet customer reporting needs-Assisted Accounting Team

Greater Seattle Area

-Conducted training sessions with customers both in-person and remotely-Provided advanced troubleshooting for hardware and software systems in-person and remotely-Proactively contacted customers with system issues or optimization opportunities-Assisted Key Account Lead with high level meetings and customer implementation plans-Created customized reporting to meet customer needs and drive ROI-Assisted sales team as necessary to increase ARPU and new sales

Greater Seattle Area

-Organized and managed inventory in upwards of 10,000 units with constantly changing values and types-Coordinated team of tire technicians on work to ensure high efficiency-Was responsible for team of technicians ensuring fast, quality results while maintaining highest level of safety-Acted as team trainer and SME for new technicians, ensuring best practices were taught and followed-Acted as escalation point for technician team in shop-Acted as point of contact for customers, interacting with them in-person and over the phone to relay work performed, issues arisen, and defuse hostile situations

Greater Seattle Area

-Provided services for clients by performing tire rotations, mount & balancing tire, and repairing flat tires-Interacted positively with customers and other team members; excelled in developing repeat customers-Performed services with speed, accuracy, quality job standards, and safety-Assisted management in any and all activities relating to shop maintenance

Bachelor Of Science (B.S.), Geological And Earth Sciences/Geosciences

Activities and Societies: Kappa Sigma

High School Diploma, General Studies