Manage the firm’s daily IT operations to ensure smooth and efficient functioning. Oversee six IT staff, including service desk, application administration, and system administration, fostering a collaborative and productive work environment. Enhance IT department morale through effective communication and cooperation amongst team members. Handle an annual budget of $1.5 million, ensuring cost-effective allocation of resources to meet firm stakeholder requirements. Manage relationships with vendors and oversee the execution of IT projects to meet organizational goals. Work with Managed Service Providers (MSP) for network engineering tasks, datacenter configuration updates, and branch office needs. Collaborate with a virtual Chief Information Security Officer (vCISO) to implement security measures and training programs. Investigate security-related inquiries, including endpoint alerts and phishing messages, to maintain a secure IT environment. Explore and evaluate new technology solutions, including AI testing with MS Copilot, to enhance the firm’s IT capabilities.Key Contributions:- Implemented multiple line-of-business solutions and upgrades for the firm, including: a document scanning solution with DMS integration, an updated dictation and transcription system, intelligent time capture software for all timekeepers, and redundant internet circuits to increase resiliency and minimize downtime at all locations.- Assisted with datacenter build out and implementation along with data replication for disaster recovery.- Created and executed the first firm-wide staff equipment refresh initiative, set on a three-year cadence to ensure users have access to modern hardware to maximize efficiency and productivity.

Spearhead and evaluate information technology (IT) operations, delivering strategic direction and leadership to oversee four staff to support technical excellence. Manage department annual budget, while guiding project management, purchasing, and issue resolution. Cultivate relationships and communicate with cross-functional personnel to support and assist business operations. Monitor performance to coach and mentor employees and pinpoint opportunities for growth. Influential in developing and integrating the organization’s technology strategy, pioneering and integrating a cloud-first approach to optimize service delivery and risk management. Leverage exceptional communication skills and problem solving to drive continuous improvement, providing high-quality technical support; delivered technology and business solutions to maximize business development and ROI. Key Contributions:- Streamlined and enhanced technical operations by creating and implementing standard operating procedure (SOPs) documentation to standardize processes and regulations, analyze data, and promote growth.- Fostered relationships and managed third-party vendors, including internet service providers, network hardware components, software solutions and licensing, security surveillance, and telecommunications to support IT initiatives.- Headed the migration from on-premises Active Directory (AD), Exchange, and Office applications to Microsoft 365 SaaS services, including Azure AD; decreased licensing costs by 13% over five years and reduced time for maintenance by 50%.- Enabled BitLocker security for local hardware, reducing risk exposure for corporate information and resident personally identifiable information (PII) in the event of hardware loss or theft.

Guided IT management, delivering technical support and commanding strategic planning to support business functions and technical excellence. Partnered with small businesses to identify and develop network infrastructure in alignment with business requirements, create comprehensive disaster recovery plans, and coordinate network maintenance schedules. Key role in analyzing existing systems and offering robust recommendations for upgrades and improvements. Influential in developing and overseeing the installation of systems, while executing tests and troubleshooting to support quality assurance. Collaborated with company leaders and cross-functional teams to streamline the integration of innovative IT systems. Managed all aspects of client relations and development, establishing strategic partnerships to ensure satisfaction. Key Contributions:• Deployed deep-routed analytical skills to craft and integrate security policies to decrease exposure and safeguard sensitive information while driving data-driven decision-making and insights.• Utilized in-depth organizational skills with high attention to detail to execute technical consultations and guide project management, with a focus on delivering responsive service to ensure 99.999% uptime.• Played an integral role in conducting and processing in-depth business analysis to maximize technology investments and offer tailored solutions optimized for each client.