Robert Wolf Email & Phone Number

Wien, Österreich

Buchungen von Geschäftsreisen / Mietwagen / Hotels & TransfersZugbuchungen und Beratung / BeschwerdemanagmentRechnungslegung / FakturierungBeherrsche Amadeus / Sabre / Travelport

Wien, Österreich

Vienna

Ich bin eine Fachkraft im Bereich Airline, Geschäftsreisen und freue mich auf eine neue Herausforderung.Mein Dienstverhältnis wurde gelöst aufgrund von Covid 19,Arbeitszeugnis ist vorhanden.

London, United Kingdom

Flightbookings for Warner Bros Corporation. Hotel, Car Rental, Visa Service, Train bookings and Meeting space organisation.

London, England, Vereinigtes Königreich

Flight bookings For Walt Disney EMEA/ ESPN sports/ ABC News and other companies belonging to Disney/ booking Hotels and Car Hire, Group bookings and Meeting/Conference space and Visa applications for UK based clients. General Helpdesk for any travel related matters

London Wembley

Customer Contact Team LeaderKey Responsibilities• Assisting colleagues with technical questions.• Complex fare calculations.• Commercial decisions.• Conducting training on security, dangerous goods and both AF & KLM sites. • Side by side coaching and follow-up.• Call monitoring including feedback to the customer contact officers.• Assisting colleagues with the AF staff site.• Acting supervisor during absence.Achievements• Best Customer Service Team award• Highest Revenue Increase Team award• Highest Call Conversion awardJune 2004 - Present Air France - KLM European Sales & Service CentreWembleySpecial Services OfficerKey responsibilities• Assisting the public, travel agents and insurance companies with medical cases, deportees, outsize baggage requests, extra seats (personal comfort, musical instruments and special clothing).• VIP treatment.• Requests for weapons transportation (Police, army and bodyguards).• Fare calculations for all the above.Achievements• Excellent service award from Mondial Assistance. (revenue increase of 50%).February 2002 – May 2004 Air France European Sales & Service CentreWembleyCustomer Contact OfficerGerman & English speaking teams.Key responsibilities:• Answering sales & service calls as well as web enquiries from the public as well as the travel trade.• Asking customer questions based on their enquiry, proposing suitable fares and flight times. • Assisting customers with flight changes and special requests.• Assisting customers with after sales queries.• Assisting travel agents with fare-and booking queries as well as special requests.• Answering all calls and emails according to Air France’s high quality standards. • Assisting new recruits following their initial training.Achievements:• Employee of the month.• Team Best Seller.• Team sales conversion growth.• Highest Team revenue increase on Long Haul flights.

Education record

2002 – 2013 Work related courses: Altea (AF & KLM check-in system), Delta-matic (Delta booking system), Empowerment (Commercial Decision.

Education record