Robert Woolsey Email & Phone Number

St. Louis, Mo, Us

Leverkusen, North Rhine-Westphalia, De

Leverkusen, North Rhine-Westphalia, De

Leverkusen, North Rhine-Westphalia, De

St. Louis, Missouri, Us

Calgary, Alberta, Ca

Managed Agrium’s Human Resources Service Center, which provides administrative support to 12,000 U.S. and Canadian employees and HR business partners with focus on SAP-HRIS data management, compensation and benefits administration, HR reporting, HR policy and program inquiries and HR compliance.• Maintain global enterprise structure, including but not limited to organizational units, positions and other electronic job-related records, while developing universal data standards that can be utilized by all business units operating in Canada and the U.S.• Key interface and liaison between HR business leaders and IT for determining the functional needs of the organization and translating that into the technical HR data requirements necessary for development, configuration, user acceptance testing and implementation• Address Tier 1 call and HR ticket escalations• Design and generate reports/audits to identify data integrity issues, document resolutions, and implement continuous process improvements• Develop and maintain vendor relationships, ensure SLAs are followed, identify issues, and quickly determine creative and thorough resolutions• Create and maintain training documentation on global data standards• Create and maintain all HR forms, as well as auditing for completeness• Provide ongoing training of process improvements to all levels of the organization, primarily for HR, via classroom, conference calls, web sessions, and intranet and e-mail communications• Governance of personal, benefits and payroll electronic records, as well as all personnel files• Provide clarification on benefits, policies and programs to HR colleagues and employees• Oversee compliance of I-9 and E-verify, EEO and Vets 4212 reporting, Affirmative Action, Federal and State Labor Law postings• Developed a team of 8-10 exempt and non-exempt staff, including recruitment, time collection, training and performance management

Calgary, Alberta, Ca

Managed the administrative services of our HR service center (HCM of position, job, and personal data, benefits and pension administration, payroll front-end processing, HR data reporting, mobility and immigration, compensation, performance management and case resolution management). • In 2007, re-engineered employee administration call center into structured HR service center by leveraging technology to automate many data processes, developing version-controlled training documentation, simplifying IVR call routing and implementing continuous improvement philosophy. Developed training documentation and trained new staff members on SAP HR, job- , personal- and benefits-related transactions for US and Canadian employees.• Established SLAs and generated service center operational metrics• Led the implementation of Employee Self-Service (ESS), including requirements gathering, testing, training documentation, communication, implementation and post go-live support• Designed and delivered HR 101 training course to provide all Human Resources colleagues guidance on how to work effectively with the HR Shared Service Center (including gaps in information/communication, SAP training, timelines of annual events, service center role clarity)• Discovered savings of $100,000 annually by generating Total Rewards statements in-house rather than outsourcing • Developed an automated SharePoint site to streamline the collection employee lifecycle data • Created process for collecting HR data from Belgium and Australia for storage within HRIS• Established procedures for collecting overpayments (i.e. overused vacation, new hire and relocation bonuses) from terminated employees• Managed team of 8-10 exempt and non-exempt staff, including recruitment, training and performance management

New York, New York, Us

Corporate HR trainer within Pfizer's HR Service Center. Training primarily provided to HR service center representatives supporting US and Puerto Rico colleagues. Training primarily provided to HR representatives within the service center regarding:• PeopleSoft transactions (including hires/rehires, position changes, pay changes, leaves of absence, terminations/retirements, personal data changes, and payroll-facing data changes)• Case Resolution Management (CRM)• HR policies and program administration (such as tuition reimbursement, vacation policy, service award program, leaves of absence/FMLA, etc.)• General payroll knowledge and time collection• Customer serviceNOTE: Began working with Monsanto HR Service Center in 2000; Monsanto merged with Pharmacia & UpJohn in 2001 and our HR Service Center became part of Pharmacia while the Ag business split off to become Monsanto again; Pharmacia was acquired by Pfizer in 2004. All previous service from Monsanto and Pharmacia was recognized by Pfizer.

Training primarily provided to HR representatives within the service center regarding:• PeopleSoft transactions (including hires/rehires, position changes, pay changes, leaves of absence, terminations/retirements, personal data changes, and payroll-facing data changes)• HR policies and program administration (such as tuition reimbursement, vacation policy, service award program, leaves of absence/FMLA, etc.)• General payroll knowledge and time collection• Customer service• Performed call monitoring and delivered feedback to service center representatives on monthly basis

St. Louis, Missouri, Us

HR service center administration • Handled HR data entry into PeopleSoft for employee life-cycle events (hires/rehires, position and pay changes, terminations/retirements, and personal data changes)• Responded to employee inquiries on HR policy, programs, and payroll• Delivered New Hire Orientation to all new employees located at the St. Louis and Chesterfield campuses• Selected for integration project work (researched all HR administrative transactional processes prior to Monsanto merger with Pharmacia & Upjohn that occurred in 2001)

Zurich, Zurich, Ch

• Recruitment, testing, selection and placement of administrative and light industrial personnel• Timecard processing• Payroll and invoice troubleshooting• Employee relations management

Master Of Arts, Human Resource Management

Bachelor Of Arts, Business Management