Robert Woolsey Email & Phone Number

St. Louis, MO, US

Leverkusen, North Rhine-Westphalia, DE

Leverkusen, North Rhine-Westphalia, DE

Leverkusen, North Rhine-Westphalia, DE

St. Louis, Missouri, US

Calgary, Alberta, CA

• Managed Agrium’s Human Resources Service Center, which provides administrative support to 12,000 U.S. and Canadian employees and HR business partners with focus on SAP-HRIS data management, compensation and benefits.
• Maintain global enterprise structure, including but not limited to organizational units, positions and other electronic job-related records, while developing universal data standards that can be utilized by all.
• Key interface and liaison between HR business leaders and IT for determining the functional needs of the organization and translating that into the technical HR data requirements necessary for development.
• Address Tier 1 call and HR ticket escalations
• Design and generate reports/audits to identify data integrity issues, document resolutions, and implement continuous process improvements
• Develop and maintain vendor relationships, ensure SLAs are followed, identify issues, and quickly determine creative and thorough resolutions

Calgary, Alberta, CA

• Managed the administrative services of our HR service center (HCM of position, job, and personal data, benefits and pension administration, payroll front-end processing, HR data reporting, mobility and immigration.
• In 2007, re-engineered employee administration call center into structured HR service center by leveraging technology to automate many data processes, developing version-controlled training documentation, simplifying.
• Established SLAs and generated service center operational metrics
• Led the implementation of Employee Self-Service (ESS), including requirements gathering, testing, training documentation, communication, implementation and post go-live support
• Designed and delivered HR 101 training course to provide all Human Resources colleagues guidance on how to work effectively with the HR Shared Service Center (including gaps in information/communication, SAP training.
• Discovered savings of $100,000 annually by generating Total Rewards statements in-house rather than outsourcing

New York, New York, US

• Corporate HR trainer within Pfizer's HR Service Center. Training primarily provided to HR service center representatives supporting US and Puerto Rico colleagues. Training primarily provided to HR representatives.
• PeopleSoft transactions (including hires/rehires, position changes, pay changes, leaves of absence, terminations/retirements, personal data changes, and payroll-facing data changes)
• Case Resolution Management (CRM)
• HR policies and program administration (such as tuition reimbursement, vacation policy, service award program, leaves of absence/FMLA, etc.)
• General payroll knowledge and time collection
• Customer serviceNOTE: Began working with Monsanto HR Service Center in 2000; Monsanto merged with Pharmacia & UpJohn in 2001 and our HR Service Center became part of Pharmacia while the Ag business split off to become.

• Training primarily provided to HR representatives within the service center regarding:
• PeopleSoft transactions (including hires/rehires, position changes, pay changes, leaves of absence, terminations/retirements, personal data changes, and payroll-facing data changes)
• HR policies and program administration (such as tuition reimbursement, vacation policy, service award program, leaves of absence/FMLA, etc.)
• General payroll knowledge and time collection
• Customer service
• Performed call monitoring and delivered feedback to service center representatives on monthly basis

St. Louis, Missouri, US

• HR service center administration
• Handled HR data entry into PeopleSoft for employee life-cycle events (hires/rehires, position and pay changes, terminations/retirements, and personal data changes)
• Responded to employee inquiries on HR policy, programs, and payroll
• Delivered New Hire Orientation to all new employees located at the St. Louis and Chesterfield campuses
• Selected for integration project work (researched all HR administrative transactional processes prior to Monsanto merger with Pharmacia & Upjohn that occurred in 2001)

Zurich, Zurich, CH

• Recruitment, testing, selection and placement of administrative and light industrial personnel
• Timecard processing
• Payroll and invoice troubleshooting
• Employee relations management

Master Of Arts, Human Resource Management

Bachelor Of Arts, Business Management