Robert Wright Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

• Manage high-profile Program customer on boarding plans, including transition management—customer education on wireless service and equipment, billing options, and other T-Mobile capabilities.• Provide the customer with regular status updates during the assignment implementation period through tracking tools and facilitating weekly/Monthly customer transition calls to keep customers informed of all changes and requests.• Provide device programing and kitting process in the most cost-effective manner possible. This includes application loading, custom configuration, and operational testing. MDM software client download, packaging, and shipping.• Interface with the client's designated program administrator to provide service solutions that meet the customer's needs in all core Implementation and support competencies: Implementation, billing and expense management, customer education on service and equipment, collections. Technical troubleshooting. etc.• Create and deliver customer-specific training for end-users and critical customer personnel to ensure the most effective implementation possible.• Balance face-to-face customer interaction with work in T-Mobile's facilities.

Seattle, Washington, United States

Issaquah, Washington, United States

• Selling and promoting products and services offered by a Wireless Advocates at a local Costco store• Met or exceeded monthly quota

Los Angeles Metropolitan Area

• Effectively communicating with team members at all levels to improve staff performance and morale• Develop and review existing policies and procedures.• Certifications in iPhone and Samsung phone repair

Los Angeles Metropolitan Area

Troubleshoot issues with mobile phones, diagnose the cause of a particular problem, then replace parts or perform software updates to repair the device and restore it to full functionality.