Robert Yancy Email & Phone Number

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Responsible for the overall management and troubleshooting of voting equipment (EVids, DS200, Ivotronic and Ballot Printers BOD’s).Maintains maximum system functionality by regularly testing voting equipment.Evaluates vendor software by testing compatibility with existing hardware and software.Ensures implementations are successful by properly installing software and establishing hardware connections with proper commands.Identify and provide detailed documentation of any hardware or software changes.Plan, conduct and monitor testing and inspection of voting equipment to ensure product quality.Obtains computer systems objectives while analyzing and gathering data to identify areas of improvement and recommending a course of action.

Miami Florida, United States

Miami/Fort Lauderdale Area

Refurbish and troubleshoot end to life desktop PC’s, laptops, monitors, printers, phones, tablets and audio/video electronics.

Primary responsibilities of processing, cancelling, verifying, detecting and investigating Accounts and credit card purchases.Verifying all information with the major banks and Credit Card Company. Detecting, preventing and stopping over $50,000.00 of fraudulent orders on A daily basis.Processing and verifying customer orders prior to releasing an average $100,000.00 of daily merchandise.Providing Tier 1 level customer service assisting, investigating, and identifying fraudulent orders.Identifying and flagging accounts with fraudulent orders within our fraud database.Accessing “public listed records” using fraud tools such as Lexis Nexis to verify the official card holder and advise them of such placed orders.

Preparing new merchandise for the sales floor by unloading, prepping, and stocking merchandise responding to team member requests quickly.Driving sales by quickly and accurately placing items on store shelves.

Troubleshooting, installing, upgrading and repairing DSL internet at residential and commercial business sites.Troubleshooting and wiring residential network interface device box, as well as business 66 block for DSL signal.Installing DSL internet at residential and business networks for wireless or hard-wiring capabilities.Configuring, troubleshooting, and installing Westell Versa Link 327W gateway routers, Westell 6100 modems, 802.11g adapters, NIC cards, power line adapters etc.

Utilized customer service skills, basic sales techniques, and product knowledge to provide customers with the right product and drive/increase salesBuild the bond between consumer and brand by providing superior service and teachingAbout Nike’s product line. Maintain knowledge of various store departments and operate a cash register for regular transactions, returns/exchanges, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays.Assist Leads, Senior Associates, and Managers in training entry level associates.Assist with loss prevention efforts by providing proactive customer service.

Information Technology

Currently enrolled and obtaining several IT standard certifications such as CompTIA A+/Network +, MSCA, MCSE Server and Cisco CCNA.

General Studies

High School Diploma, General Studies