Robert Yip Email & Phone Number

Mississauga, ON

• Manage all phases of multiple projects in collaboration. Project consultation, preparation, implementation, final testing, cutover planning and post implementation deployment.
• Performing technical support solution onsite or remotely, submit change request and documenting implementation steps

Mississauga, Ontario

• Ensuring application support requests are responded and resolved based on pre-defined Services Level Agreement (SLA), sometime conducting remote session to troubleshoot customers’ issue
• Logging and tracking issues with the use of Microsoft CRM/SysAid/ServiceNow and client specific helpdesk system
• Working closely with the manufacturers’ product support teams on issues escalation

Richmond Hill, Canada

• Formulate and manage the development and implementation of goals, objectives, policies and procedures to QA/QC.
• Ensure tests and procedures are properly understood, carry out and evaluate.
• Promote quality and performance improvements throughout the organization.
• Design and implement network utilities and tests to improve service times
• Create standard operating procedures and ensured compliance from technicians
• Make final decisions on the issues CSR and TSR were unable to resolve

Markham, Canada

• Team supervision, performance management and staff training
• Monitored and advised on repair process
• Implemented management policies and directives
• Clearly stated and recorded all aspects of member performance

Markham, Canada

• Reconfigured windows setting/restore operating system/resolve software problems
• Provided warranty and repair services on laptops from HP/Quanta, Costco, Tiger Direct, Best Buy and Future Shop
• Inspected all aspects of hardware problems, condition and required parts using SAP

Richmond Hill, Canada

• Troubleshot and repaired desktops, notebooks, servers and printers.
• Applied hardware and software upgrades
• Analyzed and diagnosed software and operating problems
• Provided technical support over the phone.

• Performed on-site installation and maintenance of electronic equipment
• Installed, configured and supported school’s computers, setup network infrastructure
• Requested information on the symptoms, diagnosed source of the failure, walked the end users through potential solution and verified the problem been resolved.