Assessed and analysed over 2000 university applicationsCreated and managed databases for student issues and informationAssisted in training and creation of reference materials

Completed a project to develop, implement and transition the company to a new job management systemLiaised with clients and team members to ensure accurate record keeping, tracking and management of costs, vehicle and equipment management, and timely job completionCoordinated the schedules of up to 20 team members for construction jobs all over SydneyIn charge of hiring, onboarding and training of team members including developing contacts with external recruiters

Oversaw team of 15 during bar operations taking in up to $15000 dailyInvolved in all aspects of business including front of house service, bartending, food preparation and administrationWorked across six different venues within the resort including independently managing a small cafe

• Took full responsibility of incoming home and contents claims, varying in size up to $1 million, to progress claims from lodgment, through assessment, valuation and finally acceptance/denial• Liaised with various builders and vendors to organize repairs/replacements to return customers to pre-loss condition where possible, or with suitable substitutions, as per my discretion• Analyzed reports from builders, specialists and engineers to determine coverage and settlement opportunities as per policy• Finalized all storm claims which arose as a result of the Townsville flooding. Due to my efficiency was then tasked with all general home and contents claims and training of other consultants• Represented nationally recognized brands including NRMA, RACV and SGIO

• Developed customer support role of burgeoning business, designing and implementing strategies for online and phone enquiries• Maintained and updated self-service website, writing and editing FAQs, and streamlining onboarding processes for staff and clients

• Providing advice to clients on the functioning of the ASX and NSX, as well as explaining and facilitating trading of financial instruments such as stocks, bonds, ETOs and mFunds• Earned the RG146 qualification allowing me to dispense general financial advice in Australia• Represented and worked with international brands including Macquarie Bank and HSBC• Following a company-wide innovation initiative submitted a proposal to implement a new security initiative. Winning the bid to have the initiative pursued, developed and led a project on implementing two factor authentication to improve security and build consumer trust

• Under the guidance and supervision of the senior accountants and office manager was tasked with managing the accounting boutique from open to close, including all customer and business interactions, scheduling appointments for the accountants and all other administrative tasks• Analyzed and compiled data for personal tax returns• Consolidated, digitized and managed documents supporting tax returns for self-managed super funds

• Providing technical support for customers buying wireless internet at hotels and hostels• Maintained global network, reducing the total number of offline PCs from 13% to 3% • Achieved most calls and lowest average call time every shift

• Increased average room rate and ensured 100% bookings daily through management of room rates, increasing online presence and improving customer retention rate• Independently digitized the check in/out system