Robert Young Email & Phone Number

North Attleborough, Ma, Us

• ScrumMaster for Product team. Responsible for work assignment, helping to achieve team goals, clearing obstacles for developers, and improving team performance. • Team lead for Product team. Includes all front end (ASP.NET, Silverlight, HTML, Javascript), back end (xml, sql server) and file processing (various fixed width / character delimited / xml formats).• Created and maintain import / conversion tool for EDI files sent from various agencies. Process takes raw 835 / 837 files, stores them in a SQL server database and generates pdf forms on demand.

• Created and maintain a proprietary multi-user application designed to invoice Nelsco’s customers (C#, SQL Server).• Responsible for Server/Node maintenance and connectivity at Nelsco’s main office.

• Rewrote company's "tioTERM" system from the ground up using PHP, Solr, and MongoDB. The system was subsequently pushed to the Amazon cloud (AWS) in order to be able to respond quickly to upticks in usage. • Responsible for translating business requirements into specifications.• Implemented strict set of procedures for application development, simplifying code-build process, and converting all projects to the same development environment. This increased team's productivity and satisfaction.

• Direct cross-functional team of developers and quality assurance personnel through full project lifecycles, including analysis, design, installation, and customization to meet clients' needs. • Played key role on development for version 7 of company's flagship product “SR2”, a Java web based application deployed under JBoss, including complete redesign of application's front end and greatly enhanced data access layer.• Responsible for complete rewrite of SR2's 4 apis written in PHP, Cold Fusion, Java, C#.• Implemented strict set of processes for application development, simplifying code build process and converting all projects to use same development environment. Increased productivity and improved employee satisfaction as a result. • Fixed previous problems with upgrade for major customer within 3 weeks, collaborating with individuals from 3 different sub-companies and 8 separate departments to achieve goals. Salvaged relationship with customer with whom Refresh closed an additional $120,000 in new business in next 6-8 months.• Recommended changes in application configuration and underlying infrastructure within 2 days for key client, leading to retention of customer and additional $40,000 in software/services.

• Manage team of developers through various project lifecycles, ensuring tight deadlines are met.• Created and maintained “Salesnet Offline”, a C# Windows Forms version of Salesnet, allowing application use when no Internet connectivity is possible. Named 2004 Product Of The Year by · Customer Inter@ction Solutions magazine (C#, MSDE).• Responsible for all client-side software development, deployment, and troubleshooting. This includes Office automation tools, browser plug-ins, and a contact manager synchronization tool.• Developed Javascript Windows Administration System (JaWAS) enabling Salesnet to become the only Web-based CRM product on the market with a Multiple Window Interface.• Created Scantastic!, an ActiveX web control to scan client machines and return diagnostic information useful in troubleshooting uncommon problems (C++).• Created Trakker, a web based bug tracking tool (ASP, SQL).

• Implemented and maintained Web-based referral system to facilitate insurance claim process. • Created and maintained Web-based claims look-up system allowing plan administrators to access student claims without calling customer service.• Created and maintained e-Commerce enrollment system designed to let students pay for insurance without paperwork.• Created and maintained internal benefit tracking system ensuring claims examiners did not exceed maximum benefit payout per claimant (Visual Basic, SQL Server).• Responsible for training new programmers on all Chickering systems.

• Youngest member of 60-person Information Systems group to be selected for cross-departmental Y2K team.• Key member of team involved in identification and removal of bugs.• Created and maintained user-friendly databases in order to enable consistent reporting.• Responsible for training new programmers in Ad-Hoc reporting and Bug removal.

• Tested reports and new screens, and troubleshot with the Information Systems Department as part of an effort to roll out a Graphical User Interface for the Sales Company’s database.• Trained new employees on database systems, territory management, and company products.• Managed New York/New Jersey territory, maintaining and creating relationships, and acting as company representative at several industry conferences and seminars.