Problem solving, results oriented IT process and business manager with extensive experience in IT Service Management, project management, operations, marketing, communications, training, product management, portfolio management, customer relationship management and support. Skilled in designing, developing and implementing IT services as well as managing people, projects and processes. Possess a strong background in banking, financial services, credit, insurance, retail, accounting, market analysis, product development and demand strategy. Excellent oral and written communications skills and adept in interacting at all levels in an organization.Specialties: IT Service Management, Project Management, Business Process Analysis and Improvement, Organizational Assessment and Re-alignment, Business and IT Service Continuity Planning, Development of Policies and Procedures, Software/Hardware/Vendor Evaluation and Selection, IT/IS and Business Alignment, Business Impact Analysis, Risk AnalysisStrategic, Tactical and Operational Planning, P&L Management, Budget Planning, Preparation and Execution, Expense Reduction, and Cost Control
Listed skills include Prince2, Cobit, Prince Practitioner, Itil Service Manager, and 1 others.