Robert Yu Email & Phone Number

• Supervises +/- 90 trainers: hiring, onboarding, training supervision and day-to-day management• Runs the end-to-end operations of 4 different products: needs analysis, conceptualization, testing, launch, operations and improvements• Analyzes performance metrics and conducts needs analysis to implement corrective action through retraining or coaching intervention programs• Handles technical concerns and coordinates with other departments to find immediate resolution

• Conceptualizes and designs course syllabi for French courses of different levels based on the Common European Framework• Ensures the relevance and correctness of language programs and evaluation materials based on the said framework• Coordinates with French embassy, department head and other university units on French training initiatives and cultural events• Translates official documents of clients as requested

• Translates in an official capacity and recognized by the French embassy different types of official documents• Delivers courses from beginning to advanced levels and of different types as well as tailor-made courses to students of different ages• Evaluates on an official capacity the linguistic competencies of individuals for recognition of the French Ministry of National Education and Research

• Formulates annual and semester objectives in line with institutional goals• Designs and updates educational and evaluation materials• Conceptualizes and implements detailed French study tour program

• Exceeded monthly, quarterly and annual targets• Implemented collection plans and strategies• Reported regularly to financial director on the status of client accounts• Coordinated regularly with financial, service and sales departments in Europe• Conducted collections on client accounts from the Benelux and UK regions

Master 1 En Didactique Des Langues (Master In Language Didactics), Language Didactics

Specialist Courses In Language Pedagogy And Translation, Pedagogy And Translation

Ab Consular And Diplomatic Affairs, Diplomacy And International Relations