Robert Zagar Email & Phone Number

Philadelphia, Pa

 EPIC trainer with a primary focus on Ambulatory Nurses and MAs. Also provided specialized training for Perinatal Testing, and OB/GYN.  Enlisted to train Audiology, Clinic Manager, Social Work, and Care Management. Was the primary Instructional Designer of class materials, working in conjunction with the analyst. Was a key presenter of Ambulatory core material and specialty workflows for the on-boarding of the At-the-Elbow Support Team. Was a key support specialist for the OB/GYN clinics during Go-Live.

Greater Detroit Area

 Trained HFCC private practice physicians and nurses EPIC system workflows for the Ambulatory setting Build healthy/collaborative relationships with providers and clinicians at a multitude of HFCC Clinics. Conducted rounding to practices during and post Go-live to support end users. Identified issues and concerns—resolved and/or communicated back to the project team for resolution. Instructional design—created training materials and help guides. Solved and/or triaged issues for customer service within ServiceNow.

 Performed Professional Biller duties as part of the HFHS Integration Team testing regression analysis scripts for the 2014 EPIC EMR upgrade.

Greater Detroit Area

 Trained HFHS management and staff in Kronos Workforce Timekeeper—Managing Timecards and Basic Schedules.

Greater Detroit Area

 Possess an in-depth knowledge of EPIC Electronic Medical Records (EMR) system workflow in Provider, Hospital Outpatient Departments, Dietician, Unit Clerk, Radiology Tech, and Procedural Nurse. Trained HFHS end users, provided elbow support in four major hospital Go-Lives, and later delivered on-site support in all of the above with the HFHS Thrive-After-Go-Live program. Integral part of defining, writing, and revising lesson plans describing complex workflows. Integral part of the on-site team in HFHS Go-Live programs at four different hospitals, both as elbow support and in the phone center. Addressed tickets in Service-Now, troubleshooting and if necessary, forwarding accurate information to the proper department. Built healthy/collaborative relationships with providers and clinicians in a variety of departments.

Clawson, Michigan

 Acted as patient advocate, transported patient to and from doctor visits. Communicated symptoms, medications, and medical history to clinical staff. Cared for patient in-home: including feeding, bathing, medication, mobilization and activities. Scheduled all doctor visits and maintained documentation of medical instructions.

Ferndale, Michigan

 Trained, motivated, and maintained staff of 25 employees. Created, composed and edited employee manuals and work training program. Designed and maintained company website. Generated weekly company reports. Developed inventory system and set pars for weekly inventory. Organized and staffed holidays, banquets, and special events. Scheduled events and maintained calendars.

Greater Detroit Area

 Team Captain of a four-person team in this five-star downtown restaurant. Trained all new-hire servers. Trained others in MICROS computer system. Insured exceptional customer service under high pressure on a daily basis.

Ft. Lauderdale, Fl

 Operated a portable Créperie at events across the U.S.  Responsible for menu, food production, ordering, expediting, inventory and storage of supplies. In charge of site set-up and employee training in each locale. Scheduled events and maintained calendars.

Bowling Green, Oh

 Taught undergraduate students German for two years for Bowling Green State University. Created instructional design of class and lesson plans. Developed objectives and ensured content matched what students needed to learn. Successfully completed 100-page Master’s Thesis.

Bachelor'S Degree, International/Global Studies

Activities and Societies: Selected as The Honor Scholar of the International Studies Program.Combination Degree: Business/Management.

Master'S Degree, German Language/Culture

Spent one academic year abroad in Salzburg, Austria attending graduate classes while tutoring undergraduates. Spent second year at BGSU.

Bachelor'S Degree, English Language And Literature/Letters

Education record