Responsibilities:● Act as a filter point for client communication at a technical level● Effectively interact with our partners including providing technical explanations and guidance, running meetings and managing new and existing partner relationships throughout the integration and live phases● Provide technical insight and expertise to partners and work with them in order to maximise their growth● Communicate and coordinate with different tech teams to ensure that everything runs smoothly● Analyse the business and operational procedures to improve integration processes ● Liaise with and configure third party providers integrated into GiG Platform● Track progress and provide regular internal updates on timelines and partner plans● Find new and innovative solutions for technical problems● Act as mentor and focal point for all Technical Integrations Managers● Offer help with deeper technical issues and/or requirements that arise within the team’s pool of partners● Co-ordinate any side projects assigned to the team from time-to-time● Assist the sales team with any technical questions that a potential new partner might have● Directly responsible for the Technical Integrations Specialists development, evaluating the need for further training as required● Assist in the process of assessment for the best technical solutions required by new compliance regulations and jurisdictions● Maintain strong working relationship across the organisation● Able to lead with integrity, listen and persuade, inspire others to succeed, collaborate compassionately, plan and execute, see the bigger picture● Be the right hand person to the Head of Technical Integrations in the management of thedepartment

● Manage a team of Technical Integrations Specialists● Act as the technical point of contact for several GiG partners, develop strategies to unify disparate systems, streamline workflows, and improve efficiency in the onboarding process.● Provide insight and expertise to partners and work with them in order to maximise their growth●Develop processes to minimise onboarding time while training team members on new process paths●Collaborate with internal teams and third party service providers to identify issues and provide solutions●Define and plan the integration lifecycle

● Coordinate the onboarding of new clients/operators to the GiG Platform. This entails being the main point of contact between all stakeholders, managing technical requirements, prioritising tasksand liaising with product teams for each vertical.● Manage projects ranging from full on integrations to small ad-on integrations● Analyse the technical and operational procedures to improve the integration processes● Track progress and provide regular internal updates on current integrations and integration upgrades● Tasked to find new and innovative solutions to problems and processes● Assist support teams in the troubleshooting of issues ● Track progress on ongoing projects and provide regular internal updates on timelines and partner plans● Adhoc script writing using PowerShell and SQL to facilitate tasks that crop up during integrations

Responsible to setup the NOC and Application Support Technical Escalation team from the ground up, to complement the existing Customer Support team, for the rapidly growing casino platform iGamingCloud.Lead the team in supporting a client base that makes use of a fully-fledged casino platform in a very exciting industry, following industry-standard SLAs.Responsibilities include:- Provide 3rd line support to resolve escalated technical issues- Ad-hoc and routine SQL queries, shell and powershell scripting - Identify application defects, log the details and follow-up on the issues with the development teams- Coordinates and pushes other teams for solutions to incidents and to resolve them within SLAs- Co-ordinate incident management, ensure that incidents are resolved within SLA, root causes identified correctly and the appropriate corrective actions including monitoring were taken to avoid repeating such incidents - Proactively come up with ways to monitor the systems end-to-end (PRTG, Kibana, App Dynamics, Dynatrace)- Define and implement enabling tools to run and operate efficiently and to automate manual tasks (C#, ASP.net)- Maintain and tune the monitoring system- Build internal knowledgebase to help in acting faster on future issues- Day to day managing and coordinating the NOC team - Ensure that management is kept informed of any incidents related with service availability and performance within GIG core platforms - Oversees the work being conducted by the team- Direct and deal with 3rd party vendors for incident resolution- Oversees projects and implementations within NOC including new tools and processes- Setting up new monitoring requirements- Coordinate the shift and on-call shift roaster to ensure adequate coverage

Responsible for the support and deployment of a multi-platform client base in the fast paced online gaming industry.The work involved all aspects of troubleshooting mission critical 24x7 client operations on a 3rd-4th line level of support.Responsibilities include:- Advanced application troubleshooting (including custom developed adapters) in a high pressure environment- Troubleshoot Java, Tomcat, Resin, HTML, XML, JSP and Server side issues on Linux, Windows and MS SQL servers- Ad-hoc and routine SQL queries/scripting on Microsoft SQL 2008- Performance monitoring, mainly using Zabbix monitoring system- Linux shell scripting- Efficiently and effectively respond to client inquiries/issues- Liaise with development, DBAs and Infra teams, both internal and external suppliers, following issues through to resolution- Research, test and implement new strategies- Monitor and maintain server equipment remotely- Logs analysis to root cause failures- Utilizing web debugging tools to troubleshoot and analyse web applications.Deployment:- Create casino build applications via Jenkins and deploy to Staging and Production environments- Configure Casino Gaming System (CGS) and Tomcat application on Linux servers- Ensure all APIs and third party gaming vendors are resolving communication (e.g. IP/Port configuration and SSL Certificate installations)- Execute database alter scripts in MS SQL, which builds the fundamental tables for a working CGS- Assist and liaise with the Technical Support and Project Management teams with ongoing projects and issues- Troubleshoot Java, Tomcat, HTML, XML, JSP and Server side issues on Linux, Windows and MS SQL servers- Use JIRA to create, track and follow up application bugs with the Development team and ensure patch fixes are rolled out on time- Maintain documentation via an online knowledge base, to ensure information within the teams are always up to date and precise

Maintaining the main sales, accounting, procurement and warehousing software applications, managing upgrades and acting as an in between end user and developers.Administering the IT infrastructure - managing servers, workstations, network equipment, IP telephony, Lotus Notes Mail system.End-user support and troubleshooting.