A primary point of contact to selected and strategic customers.Key responsibilities:• Consult and recommend based on customers specific needs, upgrades and training. • Issue resolution & mitigation by working with other teams, including TAC, Support, Sales and Services. • Weekly/monthly/quarterly meeting with the customers and presenting the KPIs, open and ongoing issues.

Responsible for the Project management, execution and delivery of complex, multi-technology end-to-end system video project solutions from the presales phase to final delivery to the customer. Key responsibilities:• Working with stakeholders to define the requirements and project milestones.• Preparing Scope Of Work (SOW) and other relevant project documents.• Cross-company matrix (sales, finance, engineering, operations, R&D) management of projects.• Project planning and tracking to meet the schedule and budget.• Financial management including forecasting and budgeting within US based Sarbanes-Oxley (SOX) revenue recognitionrules.• Management of 3rd party vendors, subcontractors and suppliers across the project. • Supporting integration activities.• Providing project reports to stakeholders.• Conducting training, acceptance tests and handover to customers.• Experience with Presales activities, System Design, RFP answer and proposal preparation.

Complete management of projects from the proposal stage to establishment, final approval and customer satisfaction.

Managing a team of 3 engineers at the Help Desk.Responding to customers and company offices while working with the development teams and under pressure conditions.