Robert Zelek Email and Phone Number

• Monitoring team results• Supervising and motivating the team members to achieve goals• Assisting with ongoing training and development of team members• Coordinating administrative tasks• Preparing daily and weekly reports• Managing and administering the team SharePoint areasResponsiblefor monthly quality evaluation• Keeping high-quality customer service provided via social media• Familiar with crisis management in a digital environment.

• Managing customer service on social media such as FB, IG, and TT by Clarabridge Engage• Responsible for responding to customer feedback and reviews in Google, Google Play Store, and iOS App Store• Monitoring urgent cases influencing the company's image• Preparing daily reports• Work on additional tasks required by Supervisor or Team Lider connected to keeping up the service performance, quality, and customer satisfaction.• Supporting back office with contacting warehouses, stores, and transport companies by Jira, MOCA, and emails.• Responsible for monthly quality checks and analysis of calls, emails, and chats to prepare reports for supervisors

• Handled customers' inquiries via calls, emails, and chats• Supported Massimo Dutti boutiques and shops via telephone and resolve cases• Logged call details onto call management systems and providing response and resolution within SLA• Handled cases via CRM and internal database programs• Responsible for chats with the customers on Hubtype• Followed all the processes and procedures of the project and escalating potential service issues vis MOCA or Jira

1. Sales:• Actively prospect for new advertisers and database owners through LinkedIn and phone calls• Send and follow-up on business proposals in collaboration with management• Negotiate prices and payment models with existing and new partners• Build and maintain a good relationship with new and existing partners2. Reporting:• Financial administration – generating income reports and keeping track of the invoicing process• Monthly reporting of revenues to management • Participate in weekly sales meetings3. Database management:• Selection and planning of digital marketing campaigns with affiliate networks and direct advertisers• Analysis of sent campaigns, monitoring user reactivity and financial results• Manage the campaign process from beginning to end, from receiving the materials to getting client approval

Key responsibilities: • founded Incoming Travel & DMC Agency Dream Tour Poland• created a business plan and company development strategy• developed company’s website and created authored web content using CMS• trained interns on customer service and assigned tasks• in 2018 increased sales by 40 % • identified clients’ preferences, prepared tailored made travel programs and events and monitored them from the beginning to the end• managed travel arrangements for individual, groups and business clients• negotiated contracts and rates with suppliers• constantly created new tourist offers • worked closely with international clients and maintained good relationships• analyzed and monitored sales• created monthly reports in Excel that showed an increase in sales and number of clients• calculated and prepared budget reports• managed all administration and accounting tasks• Supervised Google Adwords and Social Media marketing• managed the statistics on the company’s webpage based on Google Analytics and Yandex• build a website connection network, SEO, Google Analytics which increased organic site traffic by 30%• handled unforeseen problems and complaints• demonstrated consistent ability to achieve high productivity • ensured that all bookings, travel arrangements and administrative business matters are organized accurately and in accordance with the policy and procedures

Travel & Event Specialist at the Municipality of Krakow, Department of Information, Tourism and Promotion of the City: - Department of Tourism Development- Krakow Convention BureauKey responsibilities:• prepared and organized events, conferences, meetings and congresses in Krakow such as: EMEC• prepared contracts and agreements with suppliers• arranged Study/Press Tours for international journalists, blogger, travel agents • prepared a promotional catalogue of the city of Krakow “Unique Venues”• organized regular trainings for students to familiarize them with MICE Industry• updated database of DMC and Travel Companies• cooperated with members of ICCA Association regarding organization of events and business meetings• promoted Krakow as MICE destination by taking part in international tourism fairs and events: IMEX in Frankfurt, Stockholm Travel Show, ITB Berlin• maintained good working relationships and cooperated with other Departments in Municipality of Krakow • responded to emails, phone calls, reviewed meeting requests providing a high quality service• completed all job related tasks such as reports and paperwork accurately and on time