I have over 10 yrs of intermodal, ocean export and import, domestic freight and rail experience.Ocean network express has the largest amount of containers in North America moving via the rail and I monitor the continuous flow. I work with and establish great working relationships with the Union Pacific, Norfolk southern, Canadian pacific to resolve every type of intermodal issue that occurs. From updating rates, routings, port of loads, procurement of equipment I have done it.I have worked international and domestically with accounts to move their cargo. I have also secured equipment domestically, and found truckers nationwide to move cargo to consigned and from shippers.I handle all dispatching of Chicago cross towns for Ocean networks express high volume of traffic interchanging through Chicago while controlling trucker costs.I look for the best rerouting of inland rail routing of cargo to reduce dwell time, and also find 20 foot container mates suitable for moving to rail/port destination.I believe in working hard and working smarter to reduce reoccurring errors or issues.

Branding and representation of World famous spirits , beer, and cocktails.

Cold calling and message clients for sponsorships with minor league baseball team

Intermodal Operations Coordinator Set-up door to door pickups and deliveries of shipments throughout North America from origin to destination.Coordinate appointments date and time at shipper and consignee based shippers' requirements. Provide best pricing and routing options to meet customer's shipping due dates.Developed relationships with drayage companies to establish timely movement of cargo at origin and destination.Work with all the major railroads problem resolve delay or impacted shipments, track & trace intermodal shipment movement, and hazardous billing experience.Update shipment pricing, accesorials, invoicing, and any additional charges for all stakeholders involved on accounts.Coordinate and recover documentation from shipper and submit to railroads and freight forwards to have shipments cleared for rail movement and timely delivery.

Support vessel allocations in identifying containers that will load vessels, clean up unused bookings & delayed container on bookings as to provide vessel operations & allocations departments accurate number of containers that will be used for vessel loading. Ensure delayed container's documentation/aes, applications, or any needed function are updated & re-submitted. Act as liasion between customer & operations for customs held container, or issues preventing vessel loading.Rebook shipments that miss vessel cutoffs and ensure systems and global documentations depts. are updated for next vessel cycle.Support internal documentation departments by coordinating shipments loading or cut between system and vessel operations.Provide customer support to our clients for any actions needed in their booking of a shipment and coordinating the updating of their shipping instructions.Trace outstanding cargo and AES/EU cargo using internal systems to ensure that customers documentation is submitted prior to cutoff dates

Processed and ensured proper data integrity the ingate, outgate, arrival, discharge times received via EDI from the railroads

Experienced in a customer service & call center, as well as customer relationship building.Strong aptitude for problem resolution, handling high stress situations, and handling a broad range of issues within a service environment. Provided a high level of professional and competent support, data entry/billing, and order status/tracking and tracing. Working knowledge of Outlook Express, Lotus notes, Microsoft Word, and Excel.Researched problems with client needs, and as necessary provide proper documentation, calling on internal & external clients, and any resources to resolve issue.Strong interpersonal and communication skills, written, and verbal with team members.Maintained specialized account status, problem resolution, and follow-up report.

Claim Prevention Manger/Quality Control, Provided shipment status information & follow-up, to our customer accounts, shippers, or consignees via phone & email.Maintained Excel specialized account status report of various shipments.Ensured proper quality control techniques were enforced & followed to prevent loss of products.Prevented & investigated claims thru the evaluation & follow-up with shipper, consignees, freight bills, & bill of lading.Coordinated with K&R’s domestic terminals & partners on various shipments issues & freight movement problems.