Robert Zuchelli Email & Phone Number

Fort Lauderdale, Fl, Us

Miami/Fort Lauderdale Area

Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggageCommunicate parking procedures to guests/visitorsOpen doors and assist guests/visitors entering and leaving propertyGreet and escort guests to roomsInform guests of property amenities, services, hours of operation, local areas of interest and activitiesIdentify and explain room features to guestsTransport guest luggage to and from guest rooms and/or designated bell areaAssist with luggage storage and retrieval Arrange transportation for guests/visitorsSupply guests with directionsCertified to Transport VIP Guest to destinations using Ritz Carlton FleetBell Team Scheduling and staffing of work weekLesion between Front Office Management, Bell Staff and Valet Management

Miami/Fort Lauderdale Area

Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed.Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plateware, glassware, and flatware.

Miami/Fort Lauderdale Area

Assist all guest with fulfillment of expressed and unexpressed needsComplete opening and closing dutiesRequisition all necessary suppliesDocument pertinent information in department logbookReport accidents, injuries, and unsafe work conditions to managerArrange Transportation, Outings, Special Request/EventsDocumented all request in Go Concierge and other online resources

Miami/Fort Lauderdale Area

Assist all Club Level guest with fulfillment of expressed and unexpressed needsAssist with Club Level guest check in and check outArrange transportation, reservations, events Monitor club lounge for seating availability, service, safety, and well being of guestsMaintain cleanliness and condition of bar, bar unit, tables, and other toolsPrepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and suppliesAnticipate and communicate replenishment needs promptlyWash dishes and serving utensils as neededComplete opening and closing dutiesRequisition all necessary supplies, transporting supplies from storeroom to bar set-up area as requiredSecure liquors, beers, wines, coolers, cabinets, and storage areasDocument pertinent information in department logbookForecast additional meal requirements and communicate special requests to the kitchenReport accidents, injuries, and unsafe work conditions to manager

Annapolis, Md

Coordinated guest relationsPlanned guest accommodations and organized daily guest culinary offeringsDaily interaction with guests including entertaining, problem solving and general guest relationsConducted all aspects of business operations including hiring, payroll, human resources, advertising, marketing, financial and daily operationsDirected and coordinated maintenance of facilityDeveloped and coordinated team approach to servicing guestsSupervised staffNetworked with other owners and operators of local Hospitality businessesExpertise in Hospitality industryMaintained a #1 position on Tripadvisor from 2006 – 2011 Achieved 4 Diamond AAA Rating – only Bed & Breakfast in Annapolis to receive honors