Rob M. Email & Phone Number

San Jose, Ca, Us

Bentonville, Arkansas, Us

• Service Improvement & Transition Management: Successfully identified and delivered service improvements, supporting the transition of major programs into the production environment with minimal disruption.• Engineering Optimization: Leveraged data analytics to streamline engineering workflows, resulting in significant efficiency gains.• AI Integration: Led the incorporation of advanced AI technologies to enhance product development processes, driving innovation.• Incident Management & Crisis Response: Directed the monitoring of key internal services, including incident escalation, and coordinated with crisis teams to mitigate service disruptions.• Team Leadership & Mentorship: Managed and mentored a team of 15 engineers, improving employee retention by 30% and increasing team productivity by 20%.• High-Pressure Leadership: Demonstrated expertise in leading teams in fast-paced, high-pressure environments to meet tight deadlines and resolve critical issues.• Cross-Regional Team Management: Led a global team of Technical Duty Officers (Major Incident Managers) across the US and India to ensure smooth operations and response to incidents.• Onboarding & Integration: Acted as the primary point of contact for onboarding new services and applications, as well as designing and integrating new services into the Network Operations Center (NOC).• NOC Strategy & Planning: Developed and executed the strategy for NOC operations, including the definition of objectives, responsibilities, and sucess objectives for NOC properties, incident managers, and service reliability engineers.

Sunnyvale, Ca, Us

• Managed cross-functional teams to identify, isolate, and mitigate critical customer-impacting incidents, ensuring minimal disruption to network and system functionality.• Directed real-time incident management and response, consistently delivering high-quality outcomes during emergency situations with quick decision-making and poise.• Conducted post-incident reviews to evaluate root causes, document lessons learned and implement preventive measures to enhance future response strategies.• Developed and led a high-performance incident response team, including training, drills, and readiness programs to ensure preparedness for large-scale events.• Analyzed incident trends through data metrics to identify recurring issues, developed detailed reports, and made strategic recommendations for system improvements.• Managed high-priority incidents, assessing business impact to prioritize resolution efforts and escalate issues as necessary to senior leadership.• Spearheaded the development of proactive remediation plans, ensuring quick recovery and minimizing potential business disruptions during critical events.• Collaborated with internal teams and external stakeholders to communicate incident status and resolution progress, ensuring transparency and maintaining customer confidence.• Successfully reduced incident resolution time by [X%] through process improvements and more effective resource allocation.

Sydney, New South Wales, Au

SRE LeadLed cross-functional teams in the identification, isolation, and mitigation of critical customer-impacting incidents, minimizing disruptions to network and system functionality while maintaining service reliability.Directed real-time incident management and response, ensuring high-quality outcomes under pressure with quick, decisive actions and calm leadership during emergency situations.Conducted comprehensive post-incident reviews, analyzing root causes, documenting lessons learned, and implementing preventive measures to strengthen future incident response protocols.Built and led a high-performance incident response team, overseeing training, simulations, and readiness programs to ensure optimal preparedness for large-scale incidents.Leveraged data-driven analysis of incident trends and recurring issues, generating detailed reports and offering strategic recommendations for system improvements and operational efficiencies.Managed high-priority incidents, assessing business impact to prioritize resolution efforts, escalating to senior leadership when necessary to ensure swift recovery.Spearheaded proactive remediation strategies to accelerate recovery times and reduce the potential for business disruptions during critical incidents.Fostered strong collaboration with internal teams and external stakeholders, maintaining transparent communication on incident status and resolution progress to bolster customer confidence.Drove a [X%] reduction in incident resolution time through process optimization, resource reallocation, and continuous improvement initiatives.

Paris, Idf, Fr

Westfield Labs | Manager Software Engineering | July 2011 – July 2013Key responsibilities:• Incident Prioritization & Resolution: Prioritized and triaged incidents across multiple systems, ensuring resolution within defined SLAs, which resulted in a 20% reduction in response time and a 35% improvement in Mean Time to Recovery (MTTR).• Proactive Monitoring & Issue Resolution: Leveraged monitoring tools like Nagios and Datadog to proactively identify and resolve system issues, contributing to a decrease in system downtime and improving overall service reliability.• System Hardening & Resilience: Collaborated closely with development teams to strengthen system architecture and improve resilience, resulting in a 15% reduction in incident frequency and minimizing system vulnerabilities.• Engineering Optimization: Leveraged data analytics to streamline engineering workflows, resulting in significant efficiency gains.

Menlo Park, Ca, Us

Intransa 7/12 – Cupertino, CAIntransa is a company that specializes in enterprise-class, cloud-based IP storage solutions designed to streamline and simplify network storage deployment. By utilizing the mature and cost-effective Ethernet technology, Intransa's products provide scalable storage options through their Intelligent IP SAN (Storage Area Network) solutions. These solutions are aimed at reducing both the cost and complexity associated with traditional storage architectures, offering businesses an efficient way to manage and store their data at scale.Intransa’s technology makes it easier for organizations to implement high-performance storage systems without the need for specialized hardware or complex configurations, thus enhancing overall efficiency and cost-effectiveness in enterprise environments.