Roberta Airoldi

Roberta Airoldi Email and Phone Number

Head of Customer Service presso RS Italia @ RS Italia
Roberta Airoldi's Location
Milan, Lombardy, Italy, Italy
About Roberta Airoldi

Strong ability to work under pressure.Pro-active mindset.Ability to plan, develop and manage activities and resources.Leadership of employee engagement within Customer Service.Coaching skills.24 years experience in Customer Service environment.Strong interest in Customer satisfaction, Voice of the CustomerPassion for digital Environment - Web - Live ChatProject Management

Roberta Airoldi's Current Company Details
RS Italia

Rs Italia

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Head of Customer Service presso RS Italia
Roberta Airoldi Work Experience Details
  • Rs Italia
    Head Of Customer Service
    Rs Italia Sep 2019 - Present
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  • Rs Components
    Customer Service Delivery Manager Front Office
    Rs Components Jan 2009 - Present
    Responsible for a team of 18 people who manage all inbound activities supporting Customers during the order cycle.I've a real passion for my job and my role, strong focus on the Customers in order to deliver services, sales and great experiences.Really oriented vs business objectives.Monitoring productivity and quality performance to achieve high Service Level.Implemented on a daily basis the visual management board based on crucial KPI's.E-commerce and Live Chat experience.Work on employees development with regular face to face, training plan, coaching sessions.Supported and delivered the implementation of Voice of the Customer within the Company.Net Promoter Score and Net Easy Score analysys.Focus on complaints process and issue resolution.Identify and develope growth opportunities.
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  • Rs Components
    Customer Order Process
    Rs Components Feb 1999 - Jan 2009
    Order process.Inbound calls.Pre and Post Sales ActivitiesComplaints
    View
  • Mixa Pan Sas
    Impiegata Commerciale
    Mixa Pan Sas Mar 1996 - Feb 1999

Roberta Airoldi Skills

Management Crm Miglioramento Processi Team Leadership Customer Experience B2b Gestione Account Vendite Customer Oriented Project Management Change Management Sap Coaching Assistenza Clienti New Business Development Trattative Team Building Sales Negotiation Business Process Improvement Miglioramento Processi Aziendali Business Development Process Improvement Process Optimization Microsoft Office Gestione Team

Roberta Airoldi Education Details

  • Istituto Tecnico Commerciale Statale A. Gramsci
    Istituto Tecnico Commerciale Statale A. Gramsci

Frequently Asked Questions about Roberta Airoldi

What company does Roberta Airoldi work for?

Roberta Airoldi works for Rs Italia

What is Roberta Airoldi's role at the current company?

Roberta Airoldi's current role is Head of Customer Service presso RS Italia.

What schools did Roberta Airoldi attend?

Roberta Airoldi attended Istituto Tecnico Commerciale Statale A. Gramsci.

What are some of Roberta Airoldi's interests?

Roberta Airoldi has interest in Running, Cooking And Travelling.

What skills is Roberta Airoldi known for?

Roberta Airoldi has skills like Management, Crm, Miglioramento Processi, Team Leadership, Customer Experience, B2b, Gestione Account, Vendite, Customer Oriented, Project Management, Change Management, Sap.

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