Roberta Bartoli Email & Phone Number

Pomezia, Lazio, Italia

Roma, Lazio, Italia

• Administrative support to ensure efficient operation of office, which included Payments, billing, and orders.
• Answers phone calls, schedules meetings and supports visitors with a polite and professional communicationvia phone, e-mail.
• Prepare contracts and offers for clients and provider

Malta

• Respond promptly and effectively to incoming VIP customer enquiries, by providing an excellent customer service to assure an excellent customer experience
• VIP Onboarding, selection of player to include in our loyalty scheme
• Handle Player retention, payments, verification, fraud, security, Regulatory changes, Promotion, congratulatory email.
• Highly attention on our Responsible Gaming guidelines and sign to assure a safer environment for our most valuable players

Malta

• Respond promptly and effectively to incoming customer enquiries in English and Italian through live chat and email, build and develop customer relationships
• Escalation regarding customer issues to the Specialist and relevant internal departments.
• Reward Store program and Store online, manage Pokerstars merchandise and orders, escalation through outlook and database management on SharePoint
• Customer verification and KYC
• Responsible gambling – concerning comment and customer protection
• Bonus and campaign

Malta

Delivering high standard customer support service by investigating and solving customer queries by answering in a timely, efficient and knowledgeable manner, using Live Chat, e-mails and phone calls.Determining the cause of the problem choosing the best solution to solve it.

Malta

• Working closely with the whole HR team to offer support on recruitment needs, employees records or any other HR initiatives
• Actively involved in the hiring process of more than 100 Customer Service Agents fix temp contract, screening and selection of more than 500 CVS through the Hub system.
• GDPR Cleansing project, both hard copies and electronics file
• Creation of an online new employee’s welcome package system with Docu-sign
• Exit interviews and reports
• Jobsplus data entry

Malta

Game:Black JackRouletteUltimate Texas Hold'emMini Baccarat - Mini Punto BancoPoker Russo -Malta Poker

Malta

Multilingual operation centre Malta -Call Centre Representative -Dealing with high call volume -Back office activity as Creation of database and weekly activity report.-Proficient in providing information and introduce event over the phone services and email to the IT Manager.-Lead generation in Nordic country and UK-Proficient in using the company's CRM.

Malta

Translation from English to Italian:- Blogs and press release- Translation on the websites

Psychology

Master Degrees in Psychology

Degree In Psychology, Medicine And Psychology

Activities and Societies: Internship in the Mental health center, several workshops during my classes and one experiment about perception..

Education record