Roberta "Bert" Phillippi's Location
Holmen, Wisconsin, United States, United States
Roberta "Bert" Phillippi's Contact Details
Roberta "Bert" Phillippi work email
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Roberta "Bert" Phillippi personal email
n/a
Roberta "Bert" Phillippi phone numbers
About Roberta "Bert" Phillippi
https://www.facebook.com/ClearwaterFarmOnalaskaWI
Roberta "Bert" Phillippi's Current Company Details
Retired
Roberta "Bert" Phillippi Work Experience Details
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Order Management LeadMilwaukee Tool Nov 2019 - Oct 2021United StatesThis role was a hybrid of individual and team functionality. The ultimate goal was to be the liaison between order management and the distribution of finished goods to customers. -
Order Management SupervisorMilwaukee Tool Dec 2017 - Oct 2019Brookfield, Wi
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Customer Service ManagerPrimex Family Of Companies Oct 2015 - Apr 2017Lake Geneva, WiManaged the customer department that included Chaney Instrument and Primex Wholesale. Led a dedicated team to understand and satisfy all mass retail and DOT.COM customer requirements from order creation to accurate invoice statements. Developed process improvements , policies and procedures. Worked closely with sales, marketing, demand planning distribution, and accounting to ensure 100% on time, line fill, and customer compliance. -
Customer Service ManagerGenpact, Llc Jun 2014 - Sep 2015Wilkes Barre, PaCustomer Service Manager Reporting to the Area Vice PresidentAchieve and maintain service level agreements with contracted Fortune 500 CPG Company• Manage 8 direct reports responsible for 525 customer locations with revenue of $1.0 billion dollars• Ensure all customers are in compliance with pricing program policy• Identify and implement supply chain solutions such as direct plant shipment and full pallet quantities to lower costs for contracted customer• Train, coach and… Show more Customer Service Manager Reporting to the Area Vice PresidentAchieve and maintain service level agreements with contracted Fortune 500 CPG Company• Manage 8 direct reports responsible for 525 customer locations with revenue of $1.0 billion dollars• Ensure all customers are in compliance with pricing program policy• Identify and implement supply chain solutions such as direct plant shipment and full pallet quantities to lower costs for contracted customer• Train, coach and develop direct reports to achieve their professional goals• Interview candidates for open position in the order to bill functional area• Inform sales team of any supply chain risks that may negatively impact business• Collaborate with sales and customer development to achieve revenue goals and business plan• Execute weekly desks audits with an expected return of 100% accuracy• Review and sign off on monthly compliance initiatives set by senior management Show less -
Customer Service ManagerKraft - Nabisco 2013 - 2014Wilkes Barre, PaCustomer Service Manager US Channels Reporting to Director of Customer ServiceDevelop and maintain collaborative relationships with the direct buying customers. Supporting the policies and procedures of the company to achieve financial goals. Manage day to day operations of order management while working in conjunction with transportation, sales, product supply, marketing, and distribution.• Manage 11 direct reports responsible for 630 customer locations with annual revenue of… Show more Customer Service Manager US Channels Reporting to Director of Customer ServiceDevelop and maintain collaborative relationships with the direct buying customers. Supporting the policies and procedures of the company to achieve financial goals. Manage day to day operations of order management while working in conjunction with transportation, sales, product supply, marketing, and distribution.• Manage 11 direct reports responsible for 630 customer locations with annual revenue of $1.3B• Meet bi-weekly with 6 key customers driving 80% of revenue to review CFR, OTD, pricing compliance, promotional activities, and new items• Identify root causes of pricing discrepancies to achieve 99.5% invoice accuracy• Reduced vendor charge backs for BJs by 10% over a six month period to place in the top 5 vendor category• Mentor, coach, and develop staff to achieve professional and company goals• Present and participate at AMWA on annual basis to strengthen customer relationships• Provide superior customer service on a daily basis by answering all e-mails and returning phone calls promptly Show less
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Customer Service Training ManagerKraft Foods Group 2011 - 2013Wilkes Barre, PaCustomer Service Training Manager Reporting to Director of Operation• Design, implement, and ensure the execution of existing and new training materials• Direct reporting staff of 3 trainers that were responsible for leading instructional classes that supported all policies and procedures specific to order management • Evaluate employee skill set level through standardized evaluation form, identify gaps, and provide one on one instruction if warranted • Maintained a… Show more Customer Service Training Manager Reporting to Director of Operation• Design, implement, and ensure the execution of existing and new training materials• Direct reporting staff of 3 trainers that were responsible for leading instructional classes that supported all policies and procedures specific to order management • Evaluate employee skill set level through standardized evaluation form, identify gaps, and provide one on one instruction if warranted • Maintained a database for 350 employees to track all instructional courses offered • Manage annual budget of $50,000 Show less -
Customer Service Manager Special ServicesKraft Foods 2007 - 2011Wilkes Barre, PaCustomer Service Manager Special Services Reporting to Director of Customer Service• Manage proper general ledger distribution of $400,000,000 in annual commodity transactions • Provide leadership to 10 direct reports responsible for the process of providing field sales with new sample items in order to drive revenue and growth• Responsible for the order management process of WIP to 75 co-manufacturers within the Kraft network• Oversee the price masking process for cost of… Show more Customer Service Manager Special Services Reporting to Director of Customer Service• Manage proper general ledger distribution of $400,000,000 in annual commodity transactions • Provide leadership to 10 direct reports responsible for the process of providing field sales with new sample items in order to drive revenue and growth• Responsible for the order management process of WIP to 75 co-manufacturers within the Kraft network• Oversee the price masking process for cost of goods sold to co-manufacturers Show less -
Financial Control ManagerKraft Foods Group 2004 - 2007Wilkes Barre, PaFinancial Control Manager Reporting to Director of Customer Service• Performed daily, weekly, quarterly and annual Sarbanes Oxley audits to ensure $390,000,000 in Foodservice revenue was properly handled and reported• Supported the deduction, credit and collection teams through various reports and analysis to identify positive and negative trending based on customer behavior• Review and maintain security access to 15 separate applications that support customer… Show more Financial Control Manager Reporting to Director of Customer Service• Performed daily, weekly, quarterly and annual Sarbanes Oxley audits to ensure $390,000,000 in Foodservice revenue was properly handled and reported• Supported the deduction, credit and collection teams through various reports and analysis to identify positive and negative trending based on customer behavior• Review and maintain security access to 15 separate applications that support customer service• Engaged legal department to keep them apprised of any risk factors• Reviewed business practices among the customer base to ensure fair and equitable treatment Show less
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Customer Supply Chain ManagerKraft Foods Group 2002 - 2004Wilkes Barre, PaCustomer Supply Chain Manager Reporting directly to Director of Customer Service• Transitioned Nabisco Foodservice order management to Kraft Foods operating platform• Worked directly with IT to provide customer master data information• Exceeded the successful launch timeline of the new platform by one month• Received ABCD Award for successful completion of transition• Managed a customer base of 350 customers with a total annual revenue of $390,000,000• Conducted annual… Show more Customer Supply Chain Manager Reporting directly to Director of Customer Service• Transitioned Nabisco Foodservice order management to Kraft Foods operating platform• Worked directly with IT to provide customer master data information• Exceeded the successful launch timeline of the new platform by one month• Received ABCD Award for successful completion of transition• Managed a customer base of 350 customers with a total annual revenue of $390,000,000• Conducted annual key customer reviews with sales team• Responsible for the oversight and development of 21 direct reports • Initiated supply chain cost saving solutions that generated $500,000 in payments to customers• Collaborated with demand planning to increase forecast accuracy by 4% for promotional activity Show less
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Customer Service ManagerNabisco Biscuit Company 2001 - 2002Wilkes Barre, PaCustomer Service Manager Reporting directly to Director of Customer Service• Managed 15 VMI employees responsible for Central retail customer base with annual sales of $400,000,000• Interfaced with entire customer base to meet and exceed case fill of 98%• Acted as the liaison between customer service and headquarter functions based in Parsippany, NJ -
Transportation AnalystNabisco 1999 - 2001Parsippany, NjFortune 500 CPG Company servicing domestic and international customersTransportation Analyst Reporting to Senior Manager of Transportation• Negotiated carrier rates with direct sales force representing 20+ carrier vendors• Responsible for the on time performance for truckload, LTL, and intermodal replenishment shipments to 8 distribution centers located across the lower 48 states • Collaborated with raw materials procurement to separate transportation costs from cost of… Show more Fortune 500 CPG Company servicing domestic and international customersTransportation Analyst Reporting to Senior Manager of Transportation• Negotiated carrier rates with direct sales force representing 20+ carrier vendors• Responsible for the on time performance for truckload, LTL, and intermodal replenishment shipments to 8 distribution centers located across the lower 48 states • Collaborated with raw materials procurement to separate transportation costs from cost of goods and realized $900,000 in savings Show less -
Customer Service Representative And Logistics TechnicianSchneider National 1990 - 1999Green Bay, WiMy responsibilities include…
Roberta "Bert" Phillippi Skills
Logistics
Training
Analysis
Manugistics
Demand Planning
Supply Chain Management
Customer Service
Transportation
Supply Chain
Continuous Improvement
Forecasting
Supply Chain Optimization
Cross Functional Team Leadership
Production Planning
Sap
Process Improvement
Management
Logistics Management
Business Process Improvement
Change Management
Team Building
Order Management
Team Leadership
Microsoft Excel
Roberta "Bert" Phillippi Education Details
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Education And Coaching
Frequently Asked Questions about Roberta "Bert" Phillippi
What is Roberta "Bert" Phillippi's role at the current company?
Roberta "Bert" Phillippi's current role is Retired.
What is Roberta "Bert" Phillippi's email address?
Roberta "Bert" Phillippi's email address is ro****@****ool.com
What is Roberta "Bert" Phillippi's direct phone number?
Roberta "Bert" Phillippi's direct phone number is +157088*****
What schools did Roberta "Bert" Phillippi attend?
Roberta "Bert" Phillippi attended University Of Wisconsin-Whitewater.
What are some of Roberta "Bert" Phillippi's interests?
Roberta "Bert" Phillippi has interest in Team Development, Analysis, Training, Advancing Talent In Organization.
What skills is Roberta "Bert" Phillippi known for?
Roberta "Bert" Phillippi has skills like Logistics, Training, Analysis, Manugistics, Demand Planning, Supply Chain Management, Customer Service, Transportation, Supply Chain, Continuous Improvement, Forecasting, Supply Chain Optimization.
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