Roberta (Bobby) Bushway Mercer Email and Phone Number

Accreditation and compliance of for-profit adult residential/recovery facility and not-for-profit youth residential facility.

Responsible for overseeing critical functions that supported the institution's growth and sustainability. Led donor relations, ensuring strong and lasting connections with supporters of the college. Comprehensive donor communications, crafting compelling messages, and developing essential documentation to facilitate and enhance donor engagement and contributions.Managed student admissions, facilitating the enrollment process, verifying prerequisites, enrolling students in their academic programs and first-semester classes, and serving as their primary contact during their first semester. Wrote, applied for, and updated accreditation policies and procedures, as well as ensuring compliance with regulatory agencies. Dedicated to advancing the mission through fostering relationships, enhancing communication, and upholding the highest standards of compliance and accreditation.

As Vice President of Administrative Affairs, responsible for all aspects of the Financial Aid, Registrar, and Admissions and Recruitment functions. Duties included ensuring students receive timely and accurate information about available financial resources while maintaining compliance with federal and state regulations. Managed student records, course registrations, and academic transcripts with precision and confidentiality. Developed and implemented strategies to attract and enroll students, overseeing the entire admissions process from application through enrollment. Ensured the college adheres to all federal, state, and accreditation requirements by developing and maintaining policies and procedures to support compliance and institutional integrity. Additionally, provided essential support to the Vice President of Finance and the Academic Dean, assisting with their duties as needed to ensure cohesive and efficient operations across the college.

The Executive Assistant to the President provides high-level administrative support, ensuring the smooth operation of the executive office. This role involves managing schedules, coordinating meetings, handling correspondence, and undertaking special projects to support the President's strategic initiatives, including marketing, donor relations, communications, website management, and digital transformation.

Managed a music equipment establishment primarily serving middle and high school students and families with leased and for-sale musical instruments. Oversaw all operations, including the retail store, repair facility, and sales force, reporting directly to the CEO and managing a staff of eight. Held responsibility for inventory management, setting and achieving sales budgets, and ensuring customer satisfaction. Directed sales efforts across a 15-county area, encompassing rural, urban, and suburban regions. Developed strategies to optimize lease and sales performance and maintained high service standards to support the musical needs of the professional and amateur community.