• Customer service skills to put clients at ease• Sensitivity and understanding towards the clients’ needs• The ability to work well with my hands for giving treatments• Excellent verbal communication skills to explain treatments• To be thorough and paying attention to detail• Patience and the ability to remain calm in stressful situations• The ability to work well with others• The ability to sell products and services• Working under pressure and to deadlines and targets• Management, leading, training and mentoring skills to all members of the team• Overseeing the team to ensure work is being completed to a high standard• Consummate professional - always going above and beyond for her clients, team members and the business• Delivering exceptional industry knowledge, skills, treatments, customer service, sales, marketing, training, mentoring, HR, clinic housekeeping etc.• Excellent people skills, dealing with a variety of clients from all walks of life and the ability to stand up to difficult clients and deal with them in a professional but assertive way, taking control of awkward situations in a diplomatic way• Uses common sense and initiative to problem-solve and can think on her feet and prioritise the most important issues to get the best out of the team and ensure the smooth running of the business• Delegates well to the team and gains their respect by leading by example and understanding team politics and implementing strong team building skills