Roberta C. Email & Phone Number

San José, San Jose, Costa Rica

• Chargebacks disputes, case managing from initiation to resolution, including preparing and submitting compelling evidence and tracking the status of each case.
• Knowledge and understanding of card networks guidelines (VISA, MasterCard, American Express, Discovery), reason codes, and disputes resolution procedures.
• Analyze payment data and transactions patterns to identify fraudulent activities
• Money laundering prevention and reporting
• Risk Assessment
• Withdrawals… Show more

Costa Rica

• Fraud prevention, detection and investigation
• Money laundering prevention and reporting
• Risk Assessment
• Withdrawals Processing
• Escalation Resolutions

Costa Rica

Carry out agent/manager duties during set ‘POC’ days by acting as Point of Escalation for Security Staff and other Departments Monitoring performance and adherence to set tasks Ensuring staff compliance to established company/department policies and standards Training and mentoring staff where necessary and accurately identifying development needs.

Costa Rica

Fraud and chargeback reporting Chip dumping and card-hand reviews Enabled/Disabled client accounts Approved and distributed cash outs Assisted customers with technical problems Enabled/Disabled client accounts Telephone, email and live chat customer service support