Roberta C. Email & Phone Number

San José, San Jose, Costa Rica

• Chargebacks disputes, case managing from initiation to resolution, including preparing and submitting compelling evidence and tracking the status of each case.• Knowledge and understanding of card networks guidelines (VISA, MasterCard, American Express, Discovery), reason codes, and disputes resolution procedures. • Analyze payment data and transactions patterns to identify fraudulent activities• Money laundering prevention and reporting• Risk Assessment• Withdrawals… Show more • Chargebacks disputes, case managing from initiation to resolution, including preparing and submitting compelling evidence and tracking the status of each case.• Knowledge and understanding of card networks guidelines (VISA, MasterCard, American Express, Discovery), reason codes, and disputes resolution procedures. • Analyze payment data and transactions patterns to identify fraudulent activities• Money laundering prevention and reporting• Risk Assessment• Withdrawals Processing• Hack prevention, detection, and resolution• Fraud prevention, detection and investigation Show less

Costa Rica

• Fraud prevention, detection and investigation• Money laundering prevention and reporting• Risk Assessment• Withdrawals Processing • Escalation Resolutions

Costa Rica

Carry out agent/manager duties during set ‘POC’ days by acting as Point of Escalation for Security Staff and other Departments Monitoring performance and adherence to set tasks Ensuring staff compliance to established company/department policies and standards Training and mentoring staff where necessary and accurately identifying development needs Reporting and recording of holidays, absences, lateness, overtime for staff Reviewing & monitoring live reports to prevent… Show more Carry out agent/manager duties during set ‘POC’ days by acting as Point of Escalation for Security Staff and other Departments Monitoring performance and adherence to set tasks Ensuring staff compliance to established company/department policies and standards Training and mentoring staff where necessary and accurately identifying development needs Reporting and recording of holidays, absences, lateness, overtime for staff Reviewing & monitoring live reports to prevent and detect possible fraud and players breaching terms and conditions Detect fraud patterns and trends, reporting them accurately to colleagues and management Initiate Fraud investigations and update ongoing cases whilst all the time compiling comprehensive reports Tracing the origin of fraudulent funds as well as destination and thoroughly review any related accounts, reporting patterns and trends Responding to player queries, offering advice and options to resolve outstanding issues in a timely manner Monitoring, blocking and restricting accounts and payment methods whilst assessing fraud risk Money laundering prevention, resolution and reporting Chip Dump reviews Forecasting trends and carrying out fraud analysis Hack prevention, detection, and resolution Fraud prevention, detection and investigation Multiple account-holder abuse; detection and resolution Show less

Costa Rica

Fraud and chargeback reporting Chip dumping and card-hand reviews Enabled/Disabled client accounts Approved and distributed cash outs Assisted customers with technical problems Enabled/Disabled client accounts Telephone, email and live chat customer service support