Roberta Cancellieri Email & Phone Number

Roma, Italia

Multifirm Food & Beverage sales representative.I support F&B italian brands on being well distributed on the GDO market of Lazio region.I’m responsible of relationship, distribution, pricing and visibility of the brand with the point of sell.I organize in-store promotions with our internal staff, and increase market share and sales through specific channels. I also provide logistic and finance support both to company and final customer.

Roma, Italia

As a Market Associate, I was daily managing around 150 key accounts, best performers in terms of revenue of the Amalfi Coast of Italy. My main responsibility and KPI was assuring pricing competitiveness, completing daily checks on metasearch and competitors website, and contacting hotels by phone/mail and solve issues with high priority.I was the main point of contact of the hotels assigned, for any technical issue with our tools or with bookings, and for sales strategy consultancy (creating offers, market analysis, competitors checks, content optimization).Deep focus on keeping relationship with hotels at highest level and on sales blitz and cold calls to promote and implement company latest products and campains. KPI on products inplemented.Being a Market Associate allowed me to improve at my best my customer handling skills, and the ability to work under pressure but at the same time assuring best quality and best level of partner satisfaction.

Rome Area, Italy

As an Account Manager, I was focused on managing an average of 300 hotels on different areas of the Italian region. Daily responibilities included sales consultancy for partner already listed on the platform but also being main point of contact for any commercial and/or technical issue. Deep focus on identifing new properties to affiliate, business development and market analysys. Performing an average of 25 market visits per week to the most important partners, providing them with sales advises on how to improve their performance on the website.I also organized trainings and webinars on how to use our tools, and I've been main responsible person for organizing fair trades and social events to liase with partners for the Rome Office. Quarter KPI's on roomnights, revenue, aquisition, market visits and personal development, with progress monthly checked on 1 to 1 with manager.Working as an Account Manager has been a very wide opportunity and responibility. I improved my sales techniques, business analysis and revenue management knowledge, and in general my sales strategy consultant role.

Rome Area, Italy

As a Coordinator, I was the main point of contact for the properties listed on the website, for any issue regarding our tools, bookings and guests. I was also focused on new aquisitions, initial trainings on how to use the platform, and on optimise to the best the content of the hotels page. I've been Rome Office specialist for the process optimization of the XML / Channel Manager implementation of connections, being main point of contact for peers, hotels and Channel Managers on any technical issue on connecting with our system their rates/availability.I've been also responsible of following the "Vacation Rental" project at his initial stage, taking care of the first vacation rental companies joining the platform.As a Coordinator I improved my technical and sales skills and I had the chance to face a wide variety of daily challenges with partners, which helped me achieve really high standards of customer service and support.

Amsterdam Area, Netherlands

As a Financial Admin, my main focus was the optimization of direct debit implementation for the italian market. I was taking care on a daily basis of payment rejections, contacting banks, assuring fluency for our bank transactions. I was the main point of contact for our sales and credit control department and for any issue partner was facing paying their invoices. I overachieved KPI's on direct debit implementation, optimising the whole process of direct debit activation for the whole country suppliers. Being part of the Financial Admin team in the finance department of the Booking.com Headquarter, I was also responsible of invoice / credit-debit notes processing for the EMEA region, and for a limited time also Credit Controller for a small account of assigned partners, taking care of credit collection by phone/email.The whole experience has been crucial for my personal development, I learned how to deal with payment issues, online banking, invoices issue, cash flow and I really enjoyed the deep focus requested on process optimization, were I achieved the most outstanding results.

Amsterdam Area, Netherlands

As a Technical Support Agent, my main responsibilities were answering customer requests both by email and phone. I was helping customers solving technical issues with Tom Tom's devices, troubleshooting and explaining technical procedures and to solve the issue in the fastest time manner.KPI's were mainly on number of phone calls and mail answered, and on quality. Often one of the best performers of the team, achieving high results both on numbers of cases handled but also on quality of service.This experience has been important to learn how to deal with upset customers and how to put yourself into their shoes. Improved tech skills on frimwares, tools and I've been always a demostrated fast learner on provided trainings. I also learned how to work in an international team, for a big a well structured multinational company in the Amsterdam headquarter.

Amsterdam Area, Netherlands

Customer Service Agent for outsourcing company, delivering support both by email and phone to customer buying goods through Nikestore.com and Nikeid.com. I was hired to work on the Italian line but after few days I've been also set on the English one. Our performane was measured by number of calls/mail handled and on level of customer satisfaction. I always achieved high results on performance between my team.This position was very important for my development, it built the basis to my customer support skills and on working for the first time in English for a very busy and challenging enviroment.

Roma, Italia

Responsible for any admin task and for taking care of calls/emails/orders from our Account Managers and suppliers. I was issuing invoices, credit and debit notes and also managed a small ledger of suppliers.

Dublin Area, Ireland

Main responsibility was entering new contracts in their system. Performance was measured by number of contract entered per day and I always achieved outstanding results. I was working in Italian and English, and this was my first experience working in an international multilingual team in a fast paced and innovative multinational company.