• Exemplify caring and compassionate customer service to create an excellent patient experience• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience• Encourages patient utilization of front-end technology during the registration process• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations• Monitors inventory and stock medications, narcotics, and emergency medications/equipmentPhysical Requirements

• Acquisition and verification of sensitive information utilizing stringent HIPAA guidelines.• Transitioned easily from a multitude of tasks to include front desk management, identity verification, scheduling, compliance control and classroom monitoring.• Collaborated with the team to develop and maintain curriculum while adhering to strict state guidelines. • Cultivated a dynamic environment that encouraged personal growth and development.• Partnered with parents to develop open communication leading to student participation and success. • Completed all state required certifications.Position Specific Training• CPR certification, Bloodborne pathogens, brain development, emergency preparedness, infectious disease control, medication administration, SIDS, transportation & water safety

• Mediator between patient and health care professionals to create or modify health plans to include limitations of mental and physical capabilities. • Coordinated with multiple agencies to develop a well-rounded regiment to incorporate daily, weekly and monthly goals.• Advocated on behalf of the patient and caretakers to ensure concerns were recognized and appropriately addressed. Position Specific Training• First Aid, CPR, Infectious disease control, ethics, patient communication, injury prevention, dementia/cognitive changes, home care

• Developed and Implemented the Healthcare Coordinator position comprised of establishing tracking and trending for medical certification training, tracking of individual health and welfare, and streamlining the program director’s monthly documentation for individuals receiving services. • Program management which incorporated maintaining support and communication between medical staff and program directors, updating protocols for individuals based of their medical evaluation, managing program specific databases to facilitate tracking and reporting of medical, dental, and psychological history. • Corroborated with office medical staff, doctors and vendors to ensure individuals are receiving the necessary services, equipment and supplies to aid in improving their overall health and wellbeing. • Administrative support to medical staff while raising the standard for quality assurance and incident reporting within the department.Position Specific Training• Mandt System Training, CPR, First Aid

• Established rapport with providers to ensure open communication, maintain preferred provider status and engage in a productive partnership.• Research within multiple databased to resolve customer issues and ensure claims processed within policy guidelines. • Assigned to several projects within the team scope to include claims data entry, quality assurance for claims processing and team building research groups.Position Specific Training• Customer Care 6 week certification

• Office management for five dental offices to include coordination of staff and clients, scheduling, customer service, presentation and finalization of orthodontics contracts, filing of insurance claims and general clerical tasks. • Ensuring patient person information security in accordance with HIPAA guidelines.• Inventory control to include budgeting, ordering of supplies and documentation for accounts payable. • Worked with patients to ensure comfort and knowledge of procedures during appointments and treatments.Position Specific Training• CPR, Infections disease control, Xray use and safety, Oral Hygiene, oral anatomy

Responsible for front desk coverage, inventory control, and verification of budget. Also learned lab preparation and development to include x-rays, sterilization and disease control.

• Project management and administration of the employee occupational and health compensation program.• Chronological reporting of employee workman’s compensation claims through meticulous research of various databased, medical records and employment history with maintaining compliance with HIPAA guidelines.• Interviewed pre-screened and established rapport with claimants to ensure open communication. • Prepared and submitted evaluation reports of site incidents and accidents with the project for determination of regulatory compliance.• Streamline research and documentation process to provide fair and accurate reporting while increasing productivity. Project specific Training• Radiological, Nuclear and Environmental Safety, Homeland Security, OSHA, CPR, First Aid, PPE,

Executive assistant to the Nuclear Safety Director and administrative support for the Nuclear Safety team to include correspondence control, schedule coordination and accurate documentation of project agreements. Also assisted in development of the Nuclear Safety training course material and registration.