Professional Profile• Manager with over 5 years of experience in sales strategy and events, Marketing planning, Customer Portfolio Management (Business to Business and Business to Customer) and digital Marketing.• Experience in Team Training by providing support to more than 40 staff members as well as over 800 staff members at the Olympic Games – Rio 2016.• Experience in Conflict mediation by way of Oganizational Psychology, Internal Marketing (Endomarketing) & Coaching. • Experience in Auditing, Financing, HR and Purchasing departments.
Castelo De Itaipava Hotel
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Gerente GeralCastelo De Itaipava HotelPetrópolis, Rj, Br
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Gerente GeralCastelo De Itaipava Hotéis Dec 2020 - PresentPetrópolis, Rio De Janeiro, BrasilAtuei como responsável na Implantação do Castelo de Itaipava Hotel em 2015 e 2016 e retornei em 2020 para dar continuidade ao trabalho buscando o aprimoramento e crescimento da Rede Castelo de Itaipava Hotéis. Durante este meu retorno também fui responsável pela Implantação de alguns hotéis da Rede.Responsável por análise estrutural e de mercado para expansão.
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Supervisora De Experiência Em HospitalidadeGrupo Rio Quente Apr 2019 - Mar 2020Rio Quente, GoíasResponsável pela operação do Hotel (Manutenção, Governança e Recepção).Atendimento ao cliente.Atuação dando suporte na supervisão de operações da Lavanderia industrial de todo o Complexo de Hotéis. Experiência fundamental para desenvolver conhecimentos aplicados em outras oportunidades em Lavanderia Industrial. -
Village Of The Athletes ManagerBrazilian Olympic Committee- Rio 2016 Jun 2016 - Aug 2016Rio De Janeiro, Brazil• Task Force hired to manage & solve eventual lodging problems for the 206 Countries Delegations, distributed in the 31 buildings of the Athletes' Village. • Managed the Village Complex in two day rotations, a total of nine Condominium Complexes, with three to four condominiums per Complex. -
Gerente De Implantação HoteleiraCastelo De Itaipava Jun 2015 - Jun 2016Petrópolis, Rio De Janeiro, BrasilContratada para a implantação do Hotel, montagem, organização e treinamento de equipe.Acompanhamento das obras, acompanhamento na instalação de software hoteleiro Desbravador, montagem de enxoval, mobiliário e processos de Governança.Responsável por analisar desempenhos com base em indicadores.Acompanhar o setor de Reservas, desempenho do setor de Vendas e Recepção.Responsável por toda integração dos Eventos com o Hotel.Projeto finalizado com a entrega de diretrizes padronizadas. -
General ManagerMagister Inn May 2013 - Jun 2015Petrópolis, Brazil• Responsible for managing all Day to Day tasks, coordinating the team (staff), controlling the Financial Department and preparing all reports.• Developed a schedule for manteinance prevention to avoid emergency problems.• Responsible for planning & executing the Marketing strategies based on continuous market analysis (Strength, Weakness, Opportunities & Threats).• Responsible for purchases with the objective of cost reduction while maintaining quality.• Managing employee schedules and monitoring behaviors in pursuit of excellence in Customer Service.
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Principal & English TeacherSkill English School Dec 2008 - May 2013Petrópolis, BrazilResponsável pela gestão pedagógica e administrativa do estabelecimento e por ministrar aulas em algumas turmas.
Roberta Fonseca Skills
Roberta Fonseca Education Details
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Mba - Hospital Hospitality Services -
Universidade Estácio De SáMarketing -
Certificate In Language And Background –To- Language Learning And Teaching
Frequently Asked Questions about Roberta Fonseca
What company does Roberta Fonseca work for?
Roberta Fonseca works for Castelo De Itaipava Hotel
What is Roberta Fonseca's role at the current company?
Roberta Fonseca's current role is Gerente Geral.
What schools did Roberta Fonseca attend?
Roberta Fonseca attended Unyleya University, Universidade Estácio De Sá, University Of Cambridge.
What skills is Roberta Fonseca known for?
Roberta Fonseca has skills like Hotelaria, Setor De Hotelaria.
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Roberta Fonseca
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