Roberta Franklin Email & Phone Number

Greater St. Louis Area

DEPARTMENT OF AGRICULTURE (USDA), ST. LOUIS, MO 7/2016-PRESENTBANKRUPTCY PROCESSOR SPECIALIST• Under direct Supervision with the U.S. Attorneys while in an effort to resolve discrepancies of the bankruptcy plan and account delinquencies while in Bankruptcy• Set-up and close bankruptcy cases on accounts• Monitor bankruptcy case status and accounts for compliance of the plan• Prepare Proofs of Claims, Requests for Notice Payment Change Notices, Objections and Motion of Request and Account Audits

Research Mortgage Loan accounts, generate Excel spreadsheets for the commercial and subsidized housing loan accounts, Communicate with financial institutions as well as borrowers and co-borrowers regarding the loan accounts. Send response letters to borrowers and financial institutions

St Louis Mo

RECHARACTERIZATIONS, DISTRIBUTE BENEFICIARY ACCOUNTS FOR DECEASED BORROWERS AND DIVORCE BENEFICIARIES, OK TO PAY WITHDRAWLS, COMMUNICATE WITH IRS FOR TAX PURPOSES ON ACCOUNT TRANSACTIONS.

West County Missouri

Took inbound benefit inquiries from insurance members and Third Party Administrators, claims adjustments, issued member cards to members, Answered claims and benefit questions according to benefit plan, Referred members to participating physicians, specialist and healthcare facilities for service.

St Charles Clinic

Verified pre-certifications authorizations on all risk and non-risk plans, Directed primary care physicians to participating specialist, Verified insurance benefits for all risk & non-risk plans, Provided clinical information for specific procedures to insurance companies. Utilized medical terminology certification for CPT and ICD9 coding of referrals and precertifications and claims adjustments on risk and non-risk inusurances on a full time basis and took Medical Review Intake for the doctors and medical review panel

Took inbound benefit inquiries and claims adjustments as member service rep, I coded referrals, medical intake for precertifications on managed care and medicare services, reponded to letters to insured, set up consorsium meetings for the doctors meetings and appeal board. Assisted with giving presentation to various companies explaining the benefits and services of the plan

St Charles Missouri

File Contract information for FA18 & AV8 programs, Prepare files to be microfiched for archives, deliver department mail and reports, type inter-company memos, Run Program Reports, Data Entry of information. Took inbound company calls. Checked in & Out files from the file room to managers and various employees.

Mbs Criminal Justice Management, Criminal Justice & Constitutional Law, Graduate

Bs & Mbs Degree From Lindenwood University, Criminal Justice Administration Management