As a Business Consultant at Renaissance Life and Health Insurance Company of America (RLHICA), I leverage over 20 years of experience and expertise in proposal development, process improvement and client relations to support and enhance the group sales efforts. I am passionate about delivering high-quality and solution-oriented service to our internal and external customers, ensuring accuracy and efficiency in our systems, policies, and procedures.In my current role, I serve as the key liaison with our third-party administrator, ensuring the scope of work is met and providing feedback and escalation for complex cases. I also facilitate training and update materials and SOPs for the sales support team, driving ongoing learning and development. Additionally, I use my skills in CRM and Adobe products to create and submit formal RFP proposals and maintain group sales quoting reports. I am proud to be part of a team that contributes to the growth and success of RLHICA.