Roberta Gray Email & Phone Number

Charleston, Sc, Us

Indianapolis, In, Us

• Supports our internal and external customers by navigating systems, policies, and processes.• Responsible for system enhancements and process improvements to drive accuracy and efficiency. • The key liaison with our TPA to certify the SOW is met.• Serve as a point of escalation for complex cases, providing real-time answers, and providing feedback to our Sales Support Specialist and TPA teams.• Ensure training materials and SOPs are up-to-date and facilitate training as required to ensure the quality of the product delivered by the team.

Indianapolis, In, Us

• Participates in the hiring process and performance management of the Sales Support Specialists.• Identify and monitoring volume, turnaround times, and other metrics connected with timely quoting and overall support for Group Sales.• Oversees the day-to-day activities and coaching of the Sales Support Specialist to achieve departmental goals.• Completes all Sales Support Specialist duties as a working supervisor.

Indianapolis, In, Us

• Coordinate with internal and external business teams to write new business proposals for group products• Work directly with brokers, as needed, on specific group RFP.• Maintain group sales reporting in SaleForce, end to end.• Oversee the sold proposal once the sold case documents are returned signed by the client.

Austin, Texas, Us

• Responsible for writing sales contracts accurately and timely, an end to end process. • Collaborate with internal business partners of all levels to set expectations to ensure contractual, technical and legal, compliances are met.• Ensure that client billing is appropriately set up.• Research and prepare addenda ensuring accurate credit to the client when product returns are necessary.

Bachelor Of Science, Business Administration

Associate Of Arts (Aa), General Studies

General Studies

Bachelor Of Business Administration - Bba, Business Administration And Management, General