Roberta H. Email & Phone Number

Lawrenceville, Ga, Us

Atlanta Metropolitan Area

o Serve as a Business Scale Subject Matter Expert (SME) in staffing/workforce development verticals for government and non-government clients and colleagues, small businesses, non-small businesses, and non-profit organizations.o Conduct performance and needs analysis training to address skills gap and workforce trends. o Train client(s) on specific value propositions, identifying essential Key Performance Indicators (KPI) to meet short- and long-term objectives to maximize and increase revenue.o Conduct consultative skills training in how to maintain and develop customer relationships and business pipeline.o Train on pre-sales activities, proposals, legal and operations in establishing best practices of sales and marketing strategies to promote products and services. o Work with client leadership on maintaining assurance of standards and regulatory compliance.o Train staff on generating viable leads and how to develop a vertical based sales strategy throughout the full-cycle sales/closing.o Analyze market trends and remain abreast of industry trends, marketing, and business development strategies. o Coordinate with client(s) to evaluate current technology use and to determine their data needs, including the types of data, migration of data and how the data will be used. o Train on client selected software (CRM, ATS, Search Engines and Social Networks) and conduct specialized training with client staff and stakeholders.o Create an inventory of all data that needs to be migrated and establish testing procedures.o Consult with client on vertical bid opportunities, manage and draft RFP, RFI, RFQ through submission process.

Greater Atlanta Area

o Consulted with client executives, human resources, and department management on workforce planning to understand staffing needs and forecasts. o Initiated recruitment solutions related to prospecting direct hire, compensation, benefits for permanent, temporary, and temp-to-hire contracts. o Drove performance and profitability of high-volume national accounts monthly, in addition to local account contracts while consistently exceeding TGP goals. o Built a pipeline of highly qualified candidates using a variety of recruiting tools and collaborating with community partners and professional networking.o Trained and developed vertical based full sales cycle and assigned accounts to staff.o Analyzed and completed financial reports (monthly P&L) to manage expenses and gross margin targets. o Facilitated employee training on applicant tracking systems and recruiting software systems to track the selection phase throughout the on-boarding stages.

Greater Atlanta Area

o Maintained effective working relationships with local judges, prosecutors, district attorneys and other local and state agencies.o Provided administrative support to the Chief Attorney.o Managed office operations and supervises paraprofessional and clerical support staff.o Prioritized tasks evaluated work performance, and developed training curriculum.o Resolved operational and procedural issues and explored innovative practices, including technology use.o Supported Chief Attorney by handling legal and compliance matters.o Drafted letters, and other legal instruments as assigned. o Worked with business through updating Power of Attorney process and filing status. o Appeared in court to oversee overpayment judicial proceedings and document accordingly.o Monitored statewide Workforce Investment Act (WIA) statewide programs for compliance.o Prepared corrective action reports and followed up quarterly with statewide workforce development agencies.o Served as Interim Director in Southwest Georgia for Local WIA Workforce Areao Maintained labor-law conformance and compliance with EEOC/ADA, HIPPA, FERPA, Worker’s Compensation and Unemployment Insurance.o Interpreted state and federal regulations, communicated sanctions, and enforced policies and procedures to avoid potential risks.

Dekalb County, Georgia

o Advanced the Workforce Development Boards’ position to Local Elected Officials, colleges and universities, the media, the public, and businesses to build consensus in the interest of developing workforce needs to meet the area’s economy.o Met with government and non-government leaders to partner in STEM (Science, Technology, Engineering and Math) Scope of Work (SOW) for Board adoption to fund training programs for attainment of diplomas, degrees, and certifications.o Ensured program compliance with applicable laws and regulations.o Planned and scheduled project timelines; identified stakeholders and assigned tasks. o Tracked and monitored annual grant awards between $5-8 million dollars in addition to fundraising on non-profit side of agency model.o Prepared slide-deck of forecasts and budget projections to Executive Leadership and WIA Board of Directors.o Implemented an E3 strategic planning school-to-work pilot program to bridge gaps between Economic Development, Education and Employment of high demand occupations.