Roberta Jorge Email & Phone Number

Almancil, Faro, Portugal

Responsible for preparing, coordinating and monitoring corporative groups and events;Organization and implementation of visit/inspection programs;Preparation of action plans and market prospecting for the different segments.

Miami, Flórida, Estados Unidos

Responsible on board for communication on ships: Mardi Gras, Sunhine and Sunrise.Coordination of all multimedia content in the following departments: Bar & Restaurant, Casino, Shopping, SPA, Photo and Excursions.Publish and keep all entertainment and leisure platforms updated (ITV, Totems, Led Screen and other screensinformative).Responsible for applying the brand and visual identity on the ship with support from the office in Miami, USA

Qingdao, Shandong, China

- Coordinating all multimedia content, with special attention to revenue and onboard marketing.- Creating clips and promotions in order to enhance on board revenue and general information.- Publishing and keeping up to date all Infotainment platforms (ITV, Totems, Led Screen, and other informative screens such as the one at the Guest Service and at the Excursion Office).- Working in deep cooperation with all departments on board which need advertising, ready to receive from each Manager information and details on the upcoming promotions.- Ensuring that all published material is up to date and still valid.- Making sure that Company Identity manual is fully respected in every published content.

São Paulo Area, Brazil

- Creation and sale of personalized packages for international travel.- Management of the communication calendar, with appropriate tactics and strategies.- Responsible for Social Media channels and creation of newsletters and trigger control.- Control Facebook and Instagram Ads and analyze via Google Analytics.- Creation of content and agenda for the website/digital magazine.- Promote the agency through events and networking.- Responsible for the budget for marketing actions.- Contact with the end customer for feedback and improvement of the services provided.- Contact companies and promote Original Miles through building partnerships.- Manage the portfolio of listed and partner companies.

Siem Reap, Cambodia

Managed the pre-opening hotel (branding and collaterals). Managed and worked with a marketing agency in Bangkok. Contacted and met Travel Agencies in Cambodia to find new customers in niche markets. Created advertising and promotional materials to promote the hotel. Managed promotions for direct and indirect sales off and online. Managed the budget plan of Sales & Marketing department. Prepared monthly Sales and Marketing reports. Managed the website, this included updating prices, creating promotions, monitoring the hotels Guest Book Dash Board and contacting customers. Managed social media and social networking using Facebook, TripAdvisor, Instagram, etc. Managed communication strategies by creating a yearly calendar with all proposed actions and identified opportunities to further expose the hotel and maximize revenue. Managed guest and suppliers relations by constructing a stronger brand image.

Phnom Penh, Camboja

• Build and maintain strong, long-lasting customer relationships.• Connect and develop a trusted advisor relationship with key accounts, customer stakeholders, decision makers, influencers and potential sponsors.• Liaise between customers, internal team and third party suppliers.• Identify and grow opportunities within territory and collaborate with sales and marketing teams and third part suppliers to ensure growth attainment.• Ensure timely and successful delivery of The Idea solutions according to customer needs and objectives.• Forecast and track key account metrics.• Report the progress of monthly/quarterly initiatives to internal and external stakeholders, including the CEO.

São Paulo

• Worked with the trade marketing agency to develop communication materials.• Responsible for promotional logistics, the distribution of samples, point of sale material and gifts.• Supported the sales area with custom actions, cooperative media and exhibitor’s material.• Implemented incentive campaigns between retail sales personal.• Planned and organized the company’s showroom at the trade fair “ForMóbile” for 65 thousand visitors.• Controlled the budget for the merchandising department.

São Paulo

Planned and monitored actions of brand culture and coordinated events to generate brand experience (this involved the construction, development and growth of the brand internally and externally).• Provided guidance of culture and essence of the brand to employees and suppliers in relation to the application of logo and visual identity through the company’s Brand Book. Organized workshops and opened Netshoes units (Argentina and Mexico). As a result, Netshoes received constant awards for various departments such as call center, logistics center, human resources, as well as for “The 150 best companies to work for“ among others.• Monitored projects related to the brand, such as, “First Prize Netshoes Innovation”. This was done by launching an internal battle for all employees in Brazil in order to receive new ideas and projects for the company. As a result of this successful endeavor, we expanded this concept to universities, creating a battle between students.• Organized events to promote the company’s different sports equipment categories, such as running, biking, skateboarding, basketball, soccer, fitness, martial arts, etc, in São Paulo and other states in Brazil.• Encouraged Netshoes to sponsor projects in the “Law for Encouragement of Sport and Culture” by investing in local programs within the public sector with an emphasis on parasport.

Mestrado Em Turismo, Tourism And Travel Services Management

Curso De Extensão, Social Media

Business, Management, Marketing, And Related Support Services

Branding No Esporte

Gestão de Marcas do esporte e o uso do esporte na Construção de Marcas

Diploma, International Business / Marketing

University, Publicity