Roberta Joyce Young Email & Phone Number

Greater Savannah Area

• Facilitate process design sessions with various levels of stakeholders to support continuous improvement and change management. • Drive design requirements to a unified decision• Create workflow diagrams of technical vision• Provide related go-live support, maintenance, enhancement and monitoring• Partner with QA team to document test cases and success measures, facilitate standardized process for internal and external data source

United States

PROJECT/PRODUCT/PROCESS/WORKFLOW ANALYST__ Conduct and analyze seasonal retail flow activities regarding placement of products for eliciting member attention and purchasing decisions. Track merchandise movement, replenishment, presentation. Converse with customers to educate them on specific products, elicit comments to improve customer experience.

Savannah, Ga

Provided in-home care for family member.

New Jersey

Agile Product Owner representing the voice of the customer at the team level supporting the transition from the aging patient facing eSD application to a redesigned Customer Service Portal (CSP) allowing the patient support team to provide efficient and reliable services. Worked with each of nine (9) teams to review and test features that maximize business processes adding value and delivering specific and improved functionality to each customer/patient while providing the customer service team with an improved, streamlined process for assisting patients. This assignment tasks and skills included:• Provide front line customer/patient service teams with product features that enhance their ability to interact with new and existing patients for a wide variety of products including supplement insurance, medical prescription

Brentwood, Tennessee, United States

Supported TSC’s Business Intelligence Team by providing IT project experience, verbal and written communication skills, process mapping, professional documentation for the following tasks:• Facilitate process design sessions with technical resources• Driving design conversations to a unified decision • Create workflow diagrams based on the technical vision• Facilitate process design with stakeholders related to go-live support, maintenance, enhancement and monitoring processes related to Azure• Partnered with QA team to document test cases and success measures for requirements• Facilitate alignment and document process to standardize internal and external data source ingestion for analytics• Partner with change manager, PM and additional consultants to ensure clear, meaningful and accurate documentation, complete alignment across stakeholders and optimal process design

Remote - Nashville, Tn

Supported the Department of Veterans Affairs Office of Resolution Management (ORM) I applied my skills and experience to the direct support to the VA business customer. Tasks included the following: • Responsible for eliciting, managing and tracking client requirements and validating that the final product meets all client expectations as defined in the ORM VA Project Work Statement (PWS)• Project was structured on a combination of Agile/Scrum and waterfall methodologies and artifacts• Aligning strategic goals and objectives regarding:• Supporting the VA business customer throughout the software development life cycle (SDLC) for the department’s modernization and transformation goals• Review, track and resolve ORM claims data issues with client, stakeholders and development team • Incorporate industry best practices for business analysis and architecture• Develop, document and validate workflow and process diagrams• Defining, analyzing and documenting current (as-is) state of business operations and a future analysis and documentation of the proposed future (to-be) state• Edited, updated and maintained Contract Line Item Deliverable (CLIN) artifacts including:• ORM VA Contract Project Management Plan (CPMP)• Risk Management Plan and Risk Register• Requirements Traceability Matrix (RTM)• Project Schedule/WBS in both MSProject and Excel• Member of the ORM VA Project Leadership Team• Member of the ORM VA Project Change Control Board• Chaired ManTech/ORM VA meetings for HelpDesk Open Ticket Report for overdue ticket closure• Chaired ManTech/ORM VA meetings for Risk Items and Issues

Ft. Mill, Sc

Global Technology and Operations Finance Technology Business Solutions. Designed and mapped business processes and process improvements. Daily communication with business managers and application users. • Worked with the assigned business managers to ensure a clear understanding of their requirement is documented• Developed, reviewed and edited key project documentation• Created, tracked and maintained the proposed change /configuration management process through the project governance committee.• Analyzed and documented cross project dependencies, issues, risks and provided oversight of project related action items.• Responsible for maintaining current knowledge of and compliance with all industry security standards and practices.• Utilized SDLC and Waterfall for this position as well as new project using Agile/Scrum

Charlotte, North Carolina Area

Worked for BOA in 2001-2002, (Charlotte, NC), 2007-2009 (Jacksonville, FL), 2009-2011 (Charlotte, NC), 2016-2017 (Charlotte, NC),For the Global Technology and Operations Finance Technology Business Solutions. Managed the development processes as well as daily contact with business managers and application users. • Worked with the assigned project business managers to ensure a clear understanding of the requirement and conduct research as necessary. • Developed, reviewed, edited and/or maintained key project documentation• Collected data to generate the overall Project Management Plan through Interviews with key stakeholders • Created, tracked and maintained the proposed change/configuration management process throughout the project’s governance committee.• Responsible for maintaining current knowledge of and compliance with all industry security standards and practices.• Utilized SDLC and Waterfall for this position and the early stages of incorporating Agile/Scrum

Columbia, South Carolina Area

Palmetto Automated Child Support Services (PACSS) project. The project scope was to align with or replace existing child support automation and comply with federal government certification. • Managed the creation, review, and updates of critical project documents Using Team Foundation Server (TFS)• Created and managed the Cross-reference matrix ensuring that documents aligned with the SDLC elements according to the SC State DSS guidelines• Tracked and maintained the Change/configuration management process throughout the project’s governance committee process• Responsible for maintaining current knowledge of and compliance with all industry security standards and practices.• Followed up with managers to maintain focus on due or overdue task• Develop and provide preliminary data for upcoming changes affecting the stakeholders..

Lafayette, Louisiana Area

LCG City Prosecutor Electronic Records/document project. The City Prosecutor’s office needed a new automated process that would integrate with both the existing Police Department data base and the Court System applications. • Interviewed key stakeholders to collect data for the purpose of mapping/documenting the current “as-is” LCG records management process between the Police Department. City Prosecutors Office and the County Courts. • Created and documented proposed processes for the future streamlined automated LCG workflow.• Created work flow diagrams for as-is and future “to-be” processes (MSVisio and PowerPoint Presentations) • Worked with CIO to create a governance process to track and maintain all proposed change/configuration management requests submitted to the governance Committee.• Utilized SDLC and Waterfall methodology• Generated proposed project schedule, WBS and position descriptions for future staff acquisition• Mock up live wireframes for user input and statistical dash boards• Develop and provide preliminary plan for notifying stakeholders (users) of upcoming changes• Used MS SharePoint to share documents with team members and key stakeholders

North Charleston, Sc

VBMS is a large, high visibility and complex health/medical benefits claims and veteran services process automation project for electronically managing veteran’s application for military service benefits. The VBMS project followed the agile life cycle methodology to rapidly respond to customer requirements and deliver solutions and scrum methodology for daily project progress and oversight. • Worked with the assigned VA customer, project managers and scrum master to ensure a clear understanding of the requirements. • Analysis of user requirements for clarity, completeness, scope and technical feasibility,• As the PM/requirements analyst I monitored the progress of sprints to verify delivery in accordance with the assigned use case and supporting artifacts. • Managed and coordinated the interaction of the internal Quality Assurance team (iSQA), business, user, requirements team and the development team • Responsible for maintaining current knowledge of and compliance with all industry security standards and practice related to CDC ad HIPAA• Tracked and maintained the Change/configuration management process throughout the VBMS project team governance committee.• Generation, understanding and validation of requirements documents i.e., Use Cases (UC), Business Requirements Documents (BRD), Application Change Requirements (ACR), Epics, Stories and defects for each Release Phase• Decomposition of user functional requirements (Use Cases, Change Requests) into sub-artifacts using Rational Team Concert (RTC) including epics, stories and tasks and RQM for test documents• Assist iSQA team with questions related to requirements, functional or technical, to ensure the development of high quality, dependable, repeatable and reusable test cases, scenario and scripts. • Reviewed application defects and assist with research and resolution

Charleston, Sc

Multi-state Retail Grocery Chain. Manage various in-house and third party/vendor projects from initiation through implementation for a major operations segment, multiple product line(s) and operations units such as retail pricing product upgrade, project management tool configuration, etc.• Managed the creation of project requirements (BRD), plans, & artifacts for the retail application that was already under development. • Translated and validate the requirements including project scope, financials, project management plans, Project Plans (schedule/WBS) resource requirements, etc.) using MSProject and Visio• Engaged business & IT management to identify and document business benefits, ROI, dependencies. • Tracked and maintained the Change/configuration management process throughout the organization’s governance chain.• Follow the project SDLC principles in an evolving IT organization using project management waterfall methodology while introducing the more flexible process using agile and scrum.• Defined and recommend new or revised scanning process for existing documents • Researched and recommended improvements of existing operations, procedures and workflow.

Charlotte, North Carolina Area

Detailed project management for multiple BOA projects including Credit Card. FIU and Anti-Money Laundering (AML). Manage medium and large projects from initiation through implementation for a major operations segment, product line(s) or multiple operations units that were regional or international in scope. Manage the day-to-day operational, strategic and tactical aspects of multiple large scale software projects and communicated status and issues consistently and professionally.• Work with stakeholders to define, document, and integrate business solutions (create BRD) • Combined SDLC waterfall and agile/scrum methodologies • Translate and validate the requirements including project scope, financials, project management plans, Project Plans (schedule/WBS) resource requirements, etc.). • Management responsibility for the project team resources and budget. Assist in the development of project budgets in compliance with the company's financial practices. • Identify and eliminate obstacles to solution plans, business goals or implementation. • Tracked and maintained the Change/configuration management process throughout the bank’s formal governance committee.• Manage virtual project teams with remote and face-to-face meetings as appropriate• Comply with BOA Standard Software Processes (SSP) utilizing commercial and internally developed tools and methodology such as ECMS (SDLC-Waterfall/DMAIC and Iterative), Microsoft Product Suite, Clarity, Discovery, Quality Center, PCMWeb, SharePoint, and Nexus.BOA Consultant Contracts may not exceed 18 months.

Jacksonville, Fl

Work cooperatively and collaboratively with the business and IT technical teams to plan and execute project management activities required to deliver Stein Mart's ambitious business goals to replace obsolete product with the Oracle Point-of-Sale systems Pilot in November 2009. • Manage the day-to-day operational and tactical aspects of a large scale project including the integration of legacy systems with new Oracle POS product adding new middleware layer • Manage scope and mitigate risk across multiple projects & programs. • Work with stakeholders to define, document and implement business requirements• Work with cross functional IT and business teams to develop & manage project plans• Introduce and implement project life cycle management principles in an evolving IT organization using fundamental project management SDLC methodologies (Agile, Scrum, waterfall).• Created the schedule and WBS structure using MS Excel and MS Project• Used MS SharePoint to share information with team members and key stakeholders

Jacksonville, Fl

• Identify business requirements, recommend and implement improvements• Work with stakeholders to define and revise project scope documents; analyze current business processes; formalize implementation plans for releasing products to production• Manage virtual project teams with periodic face-to-face meetings as appropriate• Managed projects in accordance with BOA SDLC: waterfall and agile/scrum and PMP processes• Utilized MS Project for all WBS• Used SharePoint for storing documents/project data with team members and key stakeholders

Tampa, Fl

Create scope documents, charters and project plans (WBS), track milestones and manage budget/resources based on project requirements, develop proposal response to procurement documents. Key clients included:US Central Command at Mac Dill AFB, FL Project Manager• Facilitated process analysis sessions with stakeholders• created repeatable processes for feedback loops to incorporate continuous improvements in work plans, guidelines, templates• applied best practices for design concepts and change management methodologies City of Coral Gables, Project Manager• conducted needs analysis using Six Sigma and SDLC waterfall methodology,• identify process improvements for stakeholders to achieve successful organizational acceptance• identify gaps between the current and target states in terms of measurable variance

Rosslyn, Va

Work with the Acquisition Chief Process Officer to stand up the Acquisition Chief Process Office (ACPO). Implement multiple Process Improvement projects for the SAF/AQ Acquisition business environment.• Developed and implemented methods for evaluation of program effectiveness, process mapping from As Is to Future State business environment. • Conducted process analysis and redesign for Air Force acquisition and financial management• Facilitated Acquisition Transformation Action Council (ATAC) quarterly reviews• Supported the LAI/MIT EVSMA Future State planning and team action process • Maintained effective and productive client/subcontractor relationships• Complied with DoD 5000 instructions milestones, reviews, and decision points as applicable. • Incorporated SDLC for new product design and development, primarily waterfall

Pentagon Alexandria, Va

Work with the Acquisition Chief Process Officer to stand up the Acquisition Chief Process Office (ACPO). Implement multiple Process Improvement projects for the SAF/AQ Acquisition business environment.• Developed and implemented methods for evaluation of program effectiveness, process mapping from As Is to Future State business environment. • Conducted process analysis and redesign for Air Force acquisition and financial management• Facilitated Acquisition Transformation Action Council (ATAC) quarterly reviews• Supported the LAI/MIT EVSMA Future State planning and team action process • Maintained effective and productive client/subcontractor relationships• Complied with DoD 5000 instructions milestones, reviews, and decision points as applicable. • Incorporated SDLC for new product design and development, primarily waterfall

Bsba Candidate (1992 – 1994 And 2008-2010), Business Administration, Management And Operations, Completed Credits To Qualify For Associates Degree. (94+)

Certifiction For Project Management And Overall Acquisition Processes For Contract Management, Acquisition (Contract) Management, Certification

Pmp Certification, Project Management

Expires 2019

Process Management Mastery Certification, 3 Separate Process Management /Mastery Cources Developed In Coordination With Mit.

Mandatory requirement for my position as PM with SAF/AQ.

Certification, Enterprise Change Management System (Ecms

Certification, Manprint - Man / Machine Interface Study, Design, Evaluation, Recommendations