Roberta Kerr Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

In a national capacity as the Head of Program & Project Delivery for Technology, inclusive of Enterprise Programs and Projects. Leading and governing all end-to-end delivery and processes, returning measurable business value from the portfolio aligned to APA's strategic intent. Key Responsibilities•Foster a culture of continuous learning, whilst establishing and maintaining a delivery center of excellence, focused on business outcomes and customer experience.•Develop best practice aligned standards for the Technology portfolio, program and project management, solution development and delivery across agile and waterfall practices.•Oversee technical execution across solution integration, testing, release & deployment management and overall application/solution development.•Management of software releases from sprint through to system test, UAT and deployment.•Proactive commercial management and optimisation of vendor relationships and delivery.•Proactively manage portfolio risk and compliance aligned with organisational policies, compliance mandates and enterprise risk management guidelines.•Direct portfolio planning and management, incorporating prioritisation, demand management and resource optimisation to maximise efficiency, agility and value creation whilst balancing risk and return.•Workforce planning management and optimisation, including talent enrichment strategies and effective performance management to align workforce capability uplift aligned to organisational objectives. •Maintain framework for reporting portfolio, program and project performance and delivery outcomes, ensuring required stakeholder visibility using lead indicator reporting.

Australia

In a national capacity, leading technology partnering with Infrastructure Delivery. Delivering technical advocacy to engineering throughout the Infrastructure Delivery lifecycle. Via collaboration and developing a culture of trust, integrity and credibility, uplifting responsiveness and adaptability to maximise value realised from IT/OT solutions.Key Responsibilities• Leading and accountable for direct and indirect delivery of technology services across the engineering landscape including innovation, strategy, plan, build and run associated with applications and infrastructure (IT/OT), and all ITIL driven service management requirements. • Development of financial plans and forecasts aligned to the organisational, technology and infrastructure development with a 3-year horizon.• Product ownership of all engineering applications, inclusive of management of professional services organisations, implementation partners, advisory organisations and consultancies. • Team leadership of Business Engagement Specialists including mentoring, talent, and capability management.Key Achievements • Identified and realised a 2.5M capitalisation opportunity related to the capital growth project lifecycle.• Configuration Management Data Base cleanup and optimisation of 160 assets under support.• Innovation agenda and strategic roadmaps initiated for key engineering applications e.g. Autodesk, GIS, Project Controls.

Australia

Asia Pacific Leader for Data Intensity, a global private equity funded specialist Oracle services consultancy. Charged with managing operations across the Region inclusive of Delivery and Operations Mangement, ensuring ongoing uplift in client delivery satisfaction, operations, and profitability.Regional Portfolio Delivery • Provide technology delivery leadership, prioritizing customer success and coordinating technical resources to meet contracted objectives and deadlines to ensure delivery excellence. • Assurance of project budgets, forecasts and actuals within the Asia Pacific portfolio. Ensuring that contracted scope and resource requirements are aligned to client delivery.• Facilitating and coordinating communication and collaboration among team members, stakeholders, and customers.• Removing any impediments that slow down or block the Region's delivery capability. Regional Operations• Providing the Human Resourcing function, feedback and coaching to team members to help them improve their skills and performance.• Leading Customer Success to ensure high client satisfaction levels with a focus on continual service improvement, strategic IT investment and retention.• Management of all operations ensuring that services are carried out in an appropriate, cost-effective way ensuring alignment to operational management systems, processes, and best practices. • Managing profit and loss, budgets, planning, and pipeline management. • Leading all technical team members and service management via ITIL alignment. Key Achievements• Restructured business to remote model alleviating corporate office overhead.• Grew specialist delivery capability from a centralised state-based model to a broader state and territory delivery model to permit greater client connectivity and delivery agility.• Aligned client managed services and professional services contracts to global commercial model enhancing client services delivery traceability.

Australia

Vice President of Sales Australia for Data Intensity, a global private equity funded specialist Oracle services consultancy (www.dataintensity.com). Charged with Sales Leadership across Asia Pacific ensuring uplift in market presence and profitability.Key Responsibilities• Partnering with key providers to widen market presence and referability. • Leading all sales team members inclusive of architecture.• Setting sales goals and quotas.• Managing sales budget.• Producing and analyzing sales forecasts and reports.• Researching the market and competitors, to ensure go-to-market strategy has the required differentiation and returns revenue growth. Key Achievements• Grew baseline revenue position from existing client base and onboarded new logos, via uplift in operational and delivery customer satisfaction and reference ability.• Enhanced partner relationships and market presence via trust-based relationships and aligned go to market strategies.

Brisbane, Queensland, Australia

Senior Account Executive responsible for the growth, retention and optimization of key accounts within the Queensland marketplace. Working with the leadership and delivery teams from Suncorp, APA Group, Dominos, Brisbane City Council , Queensland Building and Construction Commission, Goodstart Early Learning and Telstra.Key Responsibilities• Responsible and accountable for achieving all revenue and growth targets across the 15 million-dollar plus portfolio. Key Achievements • Successful in advancing an engagement practices shift from staff augmentation to outcomes based and As A Service operating practices to ensure ongoing success of initiatives, realisation of business benefits and a true partnering approach.

Brisbane, Australia

Ensured ASG Group grew targeted outcome-based Capability Solutions: Innovation & Emerging Technology, Advisory, Technology Solutions and Managed Services, in line with the Regional strategic growth plan. Key Responsibilities• Product lifecycle management and working closely with the sales team to support the development of strategic product relationships with ASG’s clients and key delivery partners. • Developing and managing the Regional Capability portfolio and engaging with the Regional Practice Managers to enable support for competency uplift aligned to Capability Solutions inclusive of certifications.• Solutioning of “As A Service” model across the capability portfolio.• Sales and solution leadership across RFI, RFT, RFP, BAFO across business growth opportunities in Queensland and as required across the National footprint. Key Achievements • Productisation of Strategy & Advisory services (Business Analysis, Human Centred Design, Change Management, Project & Program Services, Agile) Atlassian and Testing services. • Development of the “As a Service Construct” across the capability portfolio.• Onboarding and relationship management of key partnerships with Atlassian and Tricentis.• Establishment of a test automation delivery excellence framework and uplift for Tricentis. • Establishment of a best practice framework for configuration of Atlassian based products JIRA Software and Confluence.

Brisbane, Queensland, Australia

Practice Manager, ASG Group, Technology Consulting Practice for Queensland.Key Responsibilities• Leading a team of 100+ technical consultants specialising in Security, Applications Development, Enterprise Applications, Data and Analytics and Cloud and Integration. Role spanning across people leadership, oversight of commercial and client business development and delivery across the Technology solutions portfolio. Key Achievements • Management of COVID response plan for all consultants inclusive of pastoral care, immediate shift to remote ways of working in conjunction with client directives, utilisation, professional development, management of stand downs and redundancies.• Delivery management of test practices associated with a government public facing program. Key constraints that were managed included velocity, scope, and alterations in resource cadences.

Brisbane, Australia

Governance and assurance, for the state of Queensland, of the portfolio for Advisory Consultancy, Solutions Delivery and Managed Services, to ensure sustainable growth and success of ASG Group whilst mitigating corporate exposure.Key Responsibilities• Due diligence pertaining to commercial models for all sales constructs ranging from Time & Materials to fixed price and Service Management contracts. • Manage profit and loss for all client accounts ensuring optimisation of labour and non-labour costs within contracted requirements.• Optimise services across all consulting, solutions delivery and managed services portfolio for all Queensland clients, whilst mitigating risk and sustaining projected commercial returns to ASG.• Leadership responsibility for all Service Delivery Managers (3) and their associated Service Management contracts (15).• Provide an initial point of contact, guidance and advice to account management and delivery teams on delivery governance processes and methodology.• Leadership Team member for Queensland with direct reporting line to and consultation with the ASG Head of Operations to ensure continuity of delivery at both a state and national level. • Remediation development and management of at risk initiatives.

Brisbane, Australia

Leading this multi-faceted program which paved the way for a strategic uplift of both infrastructure and service management for a key Southeast Queensland utility provider, Unitywater. Key Responsibilities• Transition Management executed in a controlled, measured, effective and efficient manner to ensure that the process itself laid the foundation for the smooth functioning of the Managed Service. • Migration from existing on-premise/data centre infrastructure and accelerated implementation of Microsoft Azure cloud infrastructure.• Migration of all existing internal (business) and external (customer facing Unitywater client) applications.• Transition of service management from an incumbent provider and the implementation of a customised version of ServiceNow (IT Service Management Tool).Key Achievements• Developed the migration framework (end to end delivery management and governance rigour) for the largest, commercial value, migration for ASG Group in Queensland.• Introduced, as a focus, risk management ensuring maximised performance across all aspects of the IT portfolio being touched by the transformation program, ensuring minimal impact to the client’s operational stability.

Brisbane, Australia

Responsible for the overall Service Delivery Management of SMS Management and Technology Amazon Web Services (AWS) and Azure clients (Australian Electoral Commission, ACT Department Education, Wilsons Advisory). Ensuring that the cloud-based infrastructure solutions remained of the highest quality; continued to deliver value and evolved alongside product improvements.Key Responsibilities• Act as a centralised focal point regarding all aspects of Service Delivery inclusive of Strategy and Operations.• Maintain overall accountability for:o delivering high client satisfaction levels with a focus on continual service improvement and strategic IT investment.o the Service Portfolio inclusive of Solution Architecture/Technology services and guidance.o Contract Management and Service Level Performance, as measured through the Monthly Score Card.o business as usual operational delivery needs and enhancements including projects. • An escalation point for the Managed Services Team for events and incidents.Key Achievements• Developed the AWS infrastructure support framework for the Australian Electoral Commission Close of Role for the Same Sex Marriage Plebiscite. This is now used for all bi-election management and Federal election management preparation and execution.• Developed and implemented the service management framework for the ACT Department of Education, that is used for the effective management of the Azure infrastructure and the associated hosted third-party applications.• Identified the requirement for and implemented a delivery improvement plan for Wilsons Advisory AWS infrastructure to decrease outages due to incidents and reinstate client confidence.

Brisbane, Australia

Executed program recovery and delivery managed the implementation of the Australian Electoral Commission’s (AEC) Amazon Web Services (AWS) Web Hosting Solution (WHS); designed, built, and hosted by SMS Management and Technology. Key Responsibilities• Accountability for all aspects of the solution from architecture, testing, vendor management, project management, commercial management and incorporation of the solution support functions transition to Managed Services. Key Achievements• With individual accountability for all aspects of Delivery Management, acted not only as the Delivery lead but as a trusted advisor to key stakeholder at Chief Information Officer and Director levels within the AEC IT Solutions Department, as well as SMS Executive Management during the recovery and final implementation. • Post go-live, I continued to work with the AEC to ensure operational continuity inclusive of strategic planning initiatives related to Operational Road mapping, underpinning and de risking preparedness for Electoral Events. • Further consideration was also provided by me to the Commission by facilitating architectural road mapping enhancements to the core AWS operating infrastructure and its integration into the AEC Operational framework.

Melbourne, Australia

Senior delivery manager within the Work and Workforce Management Program which was optimizing the practices for the internal nbn workforce and service delivery partners in executing activations and assurance work within the nbn network. Key Responsibilities• Accountability for all aspects of data migration activities from strategy development, constructing the delivery approach to production execution for Fibre to the Basement (FTTB) and Fibre to the Premise (FTTP).Key Achievements• Led the Team who managed all facets of migration to move active tickets of work and appointments from legacy to enterprise platforms to facilitate the required scalability to deliver nbn to 8,000,000 happy homes in Australia.

Melbourne, Australia

The Multi Technology Mix (MTM) portfolio of projects was the technology/delivery framework for nbn co to launch and scale Fibre to the Node (FTTN) and Fibre to the Building (FTTB) technologies to the market. Having responsibility for delivery management of an extensive program of work constituting over 50 projects across integrated and monthly releases in conjunction with standalone initiatives.Key Responsibilities• Remediation development and management of at risk initiatives.• Emphasis on quality assurance and risk management to ensure alignment to the enterprise architecture roadmap and key organisational driver plans.• Uplift and mentoring of the delivery team to ensure adherence to the delivery framework.Key Achievements• All required initiatives were delivered as scheduled into the quarterly and monthly integrated releases and stand-alone windows.

Melbourne, Australia

Accountable for the development and delivery of solutions to assure Fibre to the Node (FTTN) and Fibre to the Building (FTTB) technologies for nbn co. Key Responsibilities• End to end (E2E) delivery management (concept and definition through to production implementation) was undertaken of cross domain/interface integrated solutions inclusive of: RAID, financial, schedule, quality and resource management across domain and E2E solution teams.• Accountable for holistic solution management, directing all delivery related activities including alignment to the organisational enterprise architecture roadmap and construction of a technical solution that aligned to all key business and technical requirements relating to delivery partner and organisational business needs.Key Achievements• Demonstrated proven capability to construct and implement technical solutions constituting 8 + interdependent technology platform teams and vendors which led to the enablement of the successful delivery of launch technologies for nbn co.

Melbourne, Australia

Ensuring the successful development and delivery of a program of projects for Telstra to fulfil end to end business solutions for Retail, IT, Legal, Regulatory and Compliance, that reduced elements of Structural Separation Undertaking risk to a level that was acceptable to both the regulator (ACCC) and the business from a cost and risk view point.Key Responsibilities• Maintaining key senior relationships to ensure strategic alignment Roberta holistically managed, executed and tracked all solution related activities including: delivery management, quality management, resource management, risk definition, all facets of the change process, adherence to regulatory compliance, PMO related reporting and financial activities including traceability of business benefits realisation.Key Achievements• Delivered to ACCC requirements to ensure that Telstra Retail adhered to its structural separation undertaking and all wholesale data was not visible nor accessible to retail staff via all applications (Service Management and Sales).

Melbourne, Australia

Reporting to the CEO and a senior member of Protegic’s management team, responsible for Operations, Management of the Consulting Team and Growth (Strategic and Business Execution) for Victoria. Key Responsibilities•New and key account relationship management.•Directing the submission of tenders and proposals.•Input into the company sales and marketing framework.•Development and alignment of regional consulting activities to organisational strategy. •Management, monitoring and reporting performance to budget, revenue and profit targets. •Management of a consulting team of 15.•Quality assurance reviews for client engagements.•Acting as a subject matter expert in Portfolio, Program and Project management. •Overseeing and providing input into organisational talent management.• Principal consulting engagements related to strategic planning and portfolio management, project management competency profiling, project delivery framework development and implementation.Key Achievements• Development of key strategic client relationships which led to target margin adherence and ongoing consulting engagements within the state of Victoria for Protegic.

Melbourne, Australia

Lawful interception (LI) is the process whereby communications network data is obtained for analysis or evidence. Established and managed a Program of Work for Telstra reportable to an external Government agency. Key Responsibilities•Developed and implemented a formal program management framework to align all new initiatives, project schedules, activities, dependencies and vendor deliverables to ensure continuity of active initiatives spanning all Telstra enterprises. •Initiated and underpinned the program framework with clear stakeholder engagement, governance, analysis of all new works, reporting, risk and issue identification and management, change control, financial analysis, resource scheduling and balancing, vendor management and business benefits realisation traceability.Key Achievements• Assurance that Telstra initiatives met Lawful Interception requirements and were still able to meet go to market windows and launches as advised to consumers.

Melbourne, Australia

As the Senior Business Systems Manager established the Business Systems stream within the Technology Department managing all core banking and electronic banking channels whilst coordinating and directing all software upgrades, new product implementations and statements.Key Responsibilities• Current state up time and enhancements to the core banking infrastructure in conjunction with the associated third-party vendor management.• ATM network and associated upgrades with CUSCAL and third-party vendors.• Statements as required by legislation across the full banking suite.• Card production and management inclusive of debit and credit.• New product implementation inclusive of integration into the core banking platform and engagement with the greater business to ensure user acceptance requirements.Key Achievements• Departmental effectiveness was ensured via the implementation of business efficiencies such as the automation of existing business processes via the creation of exception reporting and system-initiated processes.• Implementation of a web based direct entry lodgment platform with the industry body CUSCAL leading to the Credit Union being the first to do so in this sector at the time.